Cassandra McDonald

• Supervise daily restaurant and retail operations across multiple departments, ensuring workflow efficiency and service standards

• Conduct candidate interviews and support hiring decisions for new team members

• Lead onboarding and training for new employees, ensuring policy understanding and operational readiness

• Serve as acting manager during leadership absences, handling escalations, staffing adjustments, and operational decisions

• Support staff scheduling, task delegation, performance coaching, and employee development

• Maintain operational records, reporting, inventory oversight, and documentation

• Resolve customer and employee concerns professionally while fostering a collaborative team environment

• Progressed through multiple leadership roles from swim instructor/lifeguard to senior recreation leadership position

• Managed front desk operations, including opening and closing procedures, phone and email communication, patron support, and registrations

• Coordinated swim lesson programming, pool rentals, scheduling, and daily operational logistics

• Trained and mentored new staff while communicating policy updates and procedural changes

• Maintained employee records, scheduling documentation, inventory tracking, and financial closeout reporting

• Created internal memos and delegated responsibilities to support efficient team operations

• Supported conflict resolution and customer concerns while maintaining a safe, service-oriented environment

• Advanced from caregiver to administrative assistant and ultimately Site Supervisor through demonstrated leadership and strong operational performance

• Supervised residential operations for a care home serving four clients and overseeing seven staff members

• Conducted second-round candidate interviews and participated in hiring decisions for new employees

• Led onboarding, training, coaching, and performance evaluations for staff members

• Maintained confidential employee and client records, compliance documentation, schedules, and operational reports

• Coordinated payroll-related records, mail, communication, receipts, and financial documentation

• Managed staffing schedules, delegated responsibilities, and ensured adequate coverage during staffing shortages

• Supported client care planning, vendor coordination, maintenance requests, and day-to-day site operations