Cassandra White
Parsons
Summary
Dynamic customer service professional with a proven track record at Sonic Drive-In, excelling in conflict resolution and customer service delivery. Adept at managing fast-paced environments, I developed streamlined processes that enhanced client satisfaction and strengthened relationships. Skilled in data analysis, I leverage insights to drive strategic planning and improve service outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service
Sonic Drive in
01.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Provided expert customer service and technical support to clients.
- Strengthened client relationships through regular communication and exceptional customer service.
Caregiver
Greencrest
04.2020 - 2022
- Facilitated client support in daily living activities to promote independence and well-being.
- Administered medication and monitored health conditions for accuracy and compliance.
- Developed personalized care plans in collaboration with healthcare professionals for tailored support.
- Trained new caregivers on best practices and safety protocols to ensure effective care delivery.
Receptionist
Fast Pace Urgent Care
01.2018 - 2019
- Managed patient check-in processes to ensure efficient service delivery.
- Scheduled appointments using electronic health record systems to optimize clinic operations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Improved workflow processes by implementing a streamlined appointment scheduling system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma - Computer Studies
Riverside
Decaturville, TN05.2017
Skills
- Data analysis
- Able to work in fast pace environments
- Project management
- Customer service
- Conflict resolution
- Strategic planning
- Risk assessment
- Customer service delivery
Timeline
Customer Service
Sonic Drive in
01.2022 - Current
Caregiver
Greencrest
04.2020 - 2022
Receptionist
Fast Pace Urgent Care
01.2018 - 2019
High School Diploma - Computer Studies
Riverside