Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Cassia Mitchell

Chattanooga

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Miller's Ale House. Proven ability to engage guests and resolve complaints, ensuring a positive dining experience. Strong multitasking and organization skills complemented by food inspection expertise, contributing to a well-run and welcoming environment.

Overview

5
5
years of professional experience

Work History

Server and Bartender

Miller's Ale House
09.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Hostess/ Servers Assistant

Bridgeman's Chophouse
07.2020 - 04.2021
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

Red Bank High School
Chattanooga, TN
05-2021

Skills

  • Food inspection
  • Daily specials memorization
  • Team member support
  • Performance improvement
  • Sales techniques
  • Guest engagement
  • Multitasking and organization
  • Exceptional customer service
  • Team collaboration
  • Menu memorization

Interests

  • Gym Workouts
  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness
  • Creative Writing
  • Strategy Games
  • Reading

Timeline

Server and Bartender

Miller's Ale House
09.2023 - Current

Hostess/ Servers Assistant

Bridgeman's Chophouse
07.2020 - 04.2021

High School Diploma -

Red Bank High School

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Cassia Mitchell