Cassie Stephens

• Assisted dentists during procedures by preparing tools and materials.
• Educated patients on oral hygiene and post-treatment care instructions.
• Maintained cleanliness and organization of the dental operatory and equipment.
• Managed patient records using practice management software for accurate documentation.
• Performed radiographic imaging to support diagnosis and treatment planning.
• Collaborated with team members to ensure efficient patient flow in the office.
• Scheduled appointments and coordinated follow-up visits for patients effectively.
• Provided support in inventory management by tracking dental supplies and materials.
• Performed coronal polishing, placed sealants.
• Placed, adjusted and smoothed composite fillings after the doctor prepped the tooth.
• Ensured that all dental equipment was properly maintained and serviced regularly.
• Took intraoral photos series on patients.
• Took full arch scans using Cerec Primescan.
• Scanned, designed and assisted in fabrication and finishing of same day Cerec crowns.
• Assisted in creating SOP's for implant appointments: planning/record appt, placement appt, abutment & crown seat appt.
• Experience in clear aligner therapy; records, attachment placement & follow up visits.
• Experience in assisting with OSA therapy; HST administration, records & fitting custom appliances.
• Experience in assisting with socket preservation using patient plasma & PRF.

• Managed daily operations of dental office, ensuring smooth workflow and patient satisfaction.
• Managed billing processes, verifying insurance information and patient payments.
• Ensured accurate data entry of patient information into the office management system.
• Managed all front desk operations, including phone calls and customer service inquiries.
• Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
• Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures.
• Reviewed monthly P & L with doctor and ROM to determine how profitable the practice was and how we could improve.
• Assisted in getting the practice to the healthiest EBITDA it has seen in years.
• Hired, trained and monitored new office team members to ensure they meet job requirements.
• Delegated work to staff, setting priorities and goals.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement and job satisfaction.

Performed all RDA/EFDA duties listed under my current position during this time.

I began this role as an RDA and then completed the required course to obtain my EFDA certification in 2021.

• Assisted in patient preparation and comfort during dental procedures.
• Sterilized instruments and maintained cleanliness of treatment areas.
• Exposed & processed bitewing, panoramic and periapical X-ray images for dentist to review.
• Fabricated provisional crowns and bleaching trays from alginate impressions.
• Assisted dentist with crown preps, fillings, extractions & root canals.
• Maintained inventory of supplies.