CATALINA ELIZABETH GORDON MOSES
Cleveland
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Environmental Services Assistant (2nd shift - Part Time)
Bradley Medical Center
08.2023 - Current
- Perform discharge and occupied room cleaning and infection control standards.
- Clean Isolette according to proper procedure.
- Sweep, dust, vacuum, and mop in assigned areas using appropriate equipment.
- Stock disposable supplies, paper, soap, hand sanitizer, and paper towels.
- Handle biohazard waste appropriately.
- Arrange and/or move furniture in patient rooms and non-patient care areas according to room setup.
- Housekeeping cleaning tasks of assigned areas, including the cleaning of patient rooms, restrooms, waiting areas, offices, and clinical areas.
- Collection and disposal of waste, both contaminated and ordinary.
- Operation of specified small equipment, such as vacuum cleaners, and other small equipment located in the designated areas.
Team Leader (1st Shift Part Time)
Above All Cleaning USA
04.2022 - Current
- Responsible for leading and managing a team of cleaners, ensuring all cleaning and housekeeping duties are carried out efficiently within various settings like homes and offices.
- Supervise the team's different tasks, and ensure high standards of cleanliness and hygiene are maintained in all services during the morning shift.
- Collaborate with the management in the daily coordination of supplies for housekeeping services.
- Notify the manager of property damage in commercial and residential spaces.
- Monitor and report on the inventory of cleaning supplies.
Executive VP Travel Trade
MORENO & CO PR & Marketing Agency Canada
10.2015 - Current
- Represent the agency and drive strategies to increase product awareness.
- Partnership and new business for the relaunch of Yes I Do! Luxury Destination Weddings and Honeymoons Magazine.
- Generate unique sales leads for potential clients interested in their brand promotion for the North American market.
- Coordination, Planning, and Support in Commercial Business Meetings and Exhibitions.
- Relations with the Tourism Industry (Airlines, Cruise Lines, Tour Operators, Wholesale Travel Agencies).
- Coordination and Support at International Tourism Fairs.
- Relations with the Media (Follow-up and Monitoring).
- Market Intelligence and Analysis.
- Advertising, promotions, events and activations.
- Public relations and crisis management.
- Coordination and Support of Familiarization Trips for Agencies and Tour Operators.
- Coordination and Support on Press Trips to different destinations.
- Creation, editing, and distribution of activations of promotional notes, newsletters, press releases, and various communications.
- Coordination and development of strategic alliances or collaboration agreements with the tourism industry.
- Coordination, Planning, and Support in Commercial Business Meetings and Exhibitions.
- Management reports.
- (Remote Consulting Service)
Housekeeping Services Coordinator
Above All Cleaning Nicaragua
09.2000 - 09.2022
- Coordinated the performance of routine cleaning tasks, including sweeping, mopping, dusting, and sanitizing surfaces in homes and offices.
- Ensured the correct procedure and equipment for housekeepers to correctly make beds, replace linens, and restock room and facility supplies as needed.
- Supervise the duties of cleanliness in common areas such as hallways, lobbies, kitchens, and workspaces of residences and commercial offices.
- Responsible for gathering the team's maintenance report to ensure the repair needs are met promptly.
- Followed established cleaning schedules, procedures, and safety standards.
- Training of housekeeping staff as and when required.
Executive Director
Association of Owners of Small Hotels of Nicaragua (HOPEN)
09.2016 - 09.2017
- Coordination of media coverage of all association actions and promotion.
- Create, coordinate, and execute fundraising to improve the overall development of HOPEN.
- Organization of regional forums, training and development, tourism fairs, exhibitions, press conferences, business exchanges for hotels.
- Launching and closing of projects, supplier’s fairs, brand launches, promotion events, delivery of certificates, and social events, among others.
- Execution of administrative procedures.
- Promotion and marketing of members’ services on social media or other services available.
- Reviews of agreements with different institutions or companies on behalf of the association, creating benefits for all members.
International Marketing and Promotion Manager
Nicaraguan Tourism Board (INTUR)
09.2001 - 06.2015
- Creation, coordination, and execution of international strategies to promote the country through marketing plans.
- Key contact person for Europe, Central, South, and North America travel trade and the different diplomatic representations in the different countries and public and agencies abroad.
- Coordinate the development of public relations activities carried out by the international agencies.
- Coordinate the market intelligence department in the definition of study and research criteria to measure and evaluate the markets of Nicaraguan tourism products, as well as collaborate in the definition of criteria in the formulation of opinion and diagnostic studies related to the tourist image of the country.
- Key contact with International Travel Industry Associations ATTA, USTOA, Rainforest Alliance, LATA, ABTA, etc.
Operation Manager, International Sales Manager & Cruise Shore Excursions Land Coordinator
Careli Tours, Careli Viajes, CT Vacations
01.1994 - 09.2000
Education
Master’s Degree - Tourism and Hospitality Administration
Universidad de Ciencias Comerciales UCC
NicaraguaBachelor Degree - Planning & Evaluation of Small Business
Universidad de Ciencias Comerciales UCC
NicaraguaAssociate of Science - Commercial Cleaning And Support Services
Nicaragua Ministry of Health
NicaraguaSkills
- Bilingual (Spanish - English)
- OS Windows - Ms Office
- Initiative & Leadership
- Excellent interpersonal relationship
- Time management
- Attention to detail
- Team collaboration
- Quality control guidelines
- Strong work ethic
- Adaptability and flexibility
- Detail-oriented
- Quality control
- Interpersonal communication
Timeline
Environmental Services Assistant (2nd shift - Part Time)
Bradley Medical Center
08.2023 - Current
Team Leader (1st Shift Part Time)
Above All Cleaning USA
04.2022 - Current
Executive Director
Association of Owners of Small Hotels of Nicaragua (HOPEN)
09.2016 - 09.2017
Executive VP Travel Trade
MORENO & CO PR & Marketing Agency Canada
10.2015 - Current
International Marketing and Promotion Manager
Nicaraguan Tourism Board (INTUR)
09.2001 - 06.2015
Housekeeping Services Coordinator
Above All Cleaning Nicaragua
09.2000 - 09.2022
Operation Manager, International Sales Manager & Cruise Shore Excursions Land Coordinator
Careli Tours, Careli Viajes, CT Vacations
01.1994 - 09.2000
Bachelor Degree - Planning & Evaluation of Small Business
Universidad de Ciencias Comerciales UCC
Master’s Degree - Tourism and Hospitality Administration
Universidad de Ciencias Comerciales UCC
Associate of Science - Commercial Cleaning And Support Services
Nicaragua Ministry of Health