Catherine Collins
Chattanooga
Summary
Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.
Overview
7
7
years of professional experience
Work History
National Account Manager
M&C Assemblies
01.2023 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Resolved complex problems to positively impact sales and business direction.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
Operations Manager
Assemblers Inc.
11.2019 - 01.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with General Manager in different operational issues and promotional activities.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
- Oversaw daily operations to ensure compliance with industry standards.
- Led team to exceed quarterly goals through strategic planning and execution.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
Customer Service Manager
Assemblers Inc.
11.2017 - 11.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with IT department to streamline customer data management.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Niagara County Community College
Sanborn, NY06.2007
Skills
- Client Relationship Building
- Strategic Planning
- Account Management
- Territory Management
- Logistics Coordination
- Customer Order Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Timeline
National Account Manager
M&C Assemblies
01.2023 - Current
Operations Manager
Assemblers Inc.
11.2019 - 01.2023
Customer Service Manager
Assemblers Inc.
11.2017 - 11.2019
High School Diploma -
Niagara County Community College
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