CATHERINE HERNANDEZ
Nashville
Summary
Customer oriented with nearly a decade of service and management experience in various fields including Law, Pharmacy, Hospitality, and Retail; I’ll make an excellent part of your team.
Diligent with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.
Overview
13
13
years of professional experience
Work History
Hospice Intake Specialist
Traditions Health Care
10.2024 - 05.2025
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
Licensing Liaison/Data Entry
Primerica Life Insurance Company/Randstad
01.2019 - 09.2024
- Processing and organizing applicant information
- Checking source documents for accuracy, verifying information when necessary
- Answering phones
Receptionist/Front Desk
Cruz Law LLC
07.2018 - 10.2018
- Handled delicate and challenging management situations such as special needs & client complaints
- Processed high volumes of calls & walk-ins while balancing clerical duties
- Assist each Attorney and Legal Assistant to maintain organization of sensitive client information
- Documentation, filing, deadline aid, appointment planning, & general office support
- Organized numerous consultations/appointments for both new & existing clients in order of priority & case type
Certified Pharmacy Technician
EntrustRx Specialty Pharmacy
07.2016 - 05.2018
- Daily coordination of prescriptions for Patient notification for refills
- Organizing Patient chart folders in alphabetical order within corresponding therapies
- Ensuring up to date information and refills for each case
- Directly in contact with Patient’s MD or Care Coordinators for most efficient refill procedures
- Enthusiastic special care for each individual Patient’s individual needs/requests
Cashier/Waitress
Taco Express
08.2014 - 10.2016
- Answered all phone calls, taking detailed notes for store orders & caterings services
- Communicated with all patrons of catering services throughout the catering process
- Placed orders in person or on the phone while skillfully answering any questions or concerns
- Food preparation in high stress environments as well as timely food presentation in accordance to guidelines for aesthetics & accuracy
Assistant Store Manager
Family Dollar
01.2012 - 07.2014
- Handling & managing store orders & processing exchanges/refunds correctly for returned goods
- Coordinating merchandising, price adjustments, promotions, discounts & sales
- Punctual marketing of weekly sales as directed by District Manager & Corporate with signs/posters
- Performed regular cashier role as well as back end/front end shop & people management
- Attentive, individualized relationship building with both customers & team
Education
Associates in Arts and Sciences - General Transfer
Columbia State Community College
Columbia, TN12.2013
Skills
- Bilingual, strong dependability, excellent interpersonal and communication skills with a passion for creative problem solving and building clientele/customer loyalty
- Reception/Guest Services
- Answering/Directing Phone Calls
- Information Relay
- Conflict Resolution
- People/Project Management
- Cash handling procedure
- Microsoft Office Suite
- Computer-RX Pharmacy Software
- Intake assessment
- Compassionate communication
- Data entry
- Critical thinking skills
- Follow-up skills
- Records maintenance
Languages
English and Spanish
Timeline
Hospice Intake Specialist
Traditions Health Care
10.2024 - 05.2025
Licensing Liaison/Data Entry
Primerica Life Insurance Company/Randstad
01.2019 - 09.2024
Receptionist/Front Desk
Cruz Law LLC
07.2018 - 10.2018
Certified Pharmacy Technician
EntrustRx Specialty Pharmacy
07.2016 - 05.2018
Cashier/Waitress
Taco Express
08.2014 - 10.2016
Assistant Store Manager
Family Dollar
01.2012 - 07.2014
Associates in Arts and Sciences - General Transfer
Columbia State Community College
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