Cathy Gilmore
Springfield
Summary
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
2026
2026
years of professional experience
Work History
DSP
H.A.T.S.
Springfield
07.2009 - Current
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contributed to case reviews of client status and progress.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Consulted with client care team to continually update care plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
CNA
NHC
Springfield
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented patient care services by charting in designated areas.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Monitored food intake and output as directed by nursing staff.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Observed and reported unusual symptoms and changes to charge nurse.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Answered patient call signals and signal lights to determine patients' needs.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Distributed drinking water and nourishment to residents.
- Reported changes in patient conditions to registered nurse or physician.
- Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Cashier,layaway, Customer Service
Walmart
Springfield
- Followed company security procedures for handling large sums of money.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Built and maintained productive relationships with employees.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Worked closely with front-end staff to assist customers.
- Offered customers carry-out service at completion of transaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer questions and provided store information.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
Skills
- Cpr
- Client assessment
- Medication management
- Personal hygiene support
- Health monitoring
- Record keeping
- Personal care aide (PCA)
- Dressing assistance
- Administer medication
- Cooking and meal preparation
- Feeding assistance
- Heartsaver first aid
Timeline
DSP
H.A.T.S.
07.2009 - Current
CNA
NHC
Cashier,layaway, Customer Service
Walmart