Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Moore

Columbia

Summary

Dynamic Business Analyst with a proven track record at Optum, specializing in data analysis and business process improvement. Adept at fostering team collaboration and optimizing workflows, I successfully enhanced productivity and client satisfaction. My strong analytical skills and commitment to quality assurance have consistently driven operational excellence.

Overview

25
25
years of professional experience

Work History

Business Analyst

Optum
03.2015 - 02.2025


  • Performed analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Handle daily reports for our Regional Account Managers.
  • Work with clients to provide invoicing for their end of month reporting.
  • Audit claims for accuracy.


Account Manager

AIM HEATHCARE
02.2004 - 03.2015
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Manage analyst's production goals and responsibilities.

QUALITY CONTROL SUPERVISOR

AIM Healthcare Services
07.2000 - 02.2004
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.

Education

High School Diploma -

HUME FOGG HIGH SCHOOL
Nashville, TN
05-1974

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • Business process improvement
  • Workflow Analysis
  • Quality assurance

Timeline

Business Analyst

Optum
03.2015 - 02.2025

Account Manager

AIM HEATHCARE
02.2004 - 03.2015

QUALITY CONTROL SUPERVISOR

AIM Healthcare Services
07.2000 - 02.2004

High School Diploma -

HUME FOGG HIGH SCHOOL

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