Catreava Harris
Cordova
Summary
Highly adaptable and results-driven Clerical Associate with extensive experience spanning customer service, dispatching, traffic coordination, and office management. Demonstrates a solid work ethic, computer literacy, and exceptional customer relationship skills. Proven ability to quickly learn new tasks and excel in fast-paced team environments.
Overview
14
14
years of professional experience
Work History
Dispatcher
Aero Global Logistics
Memphis
02.2026 - Current
- Updated drivers with timely information to resolve issues efficiently.
- Monitored vehicle locations with GPS technology and communicated status updates.
- Maintained accurate records of driver locations, delays, and cancellations for operational clarity.
- Coordinated shipments for timely delivery and effective routing.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Managed freight documentation, ensuring accuracy and compliance with regulations.
Distribution Customer Service Rep
NFI Industries
Olive Branch
01.2025 - 02.2026
- Processes, route, and inputs all customer orders. Manage Accounts.
- Managed special and last minute shipping requests with the Traffic and Operations Departments, ensuring timely order processing.
- Built strong relationships with customers by effectively responding to inquiries and complaints regarding work orders, invoices, shipments, and inventory counts.
- Managed loading dock policies and procedures, processed returns and damages, updated SOPs, BOMs, and PWOs, and communicated with drivers and carriers to generate BOLs.
- Scheduled preloads for Google Yard and Open Dock ensuring timely deliveries and efficient route planning, coordinated with receiving teams to track and record yard empties, maintained accurate inventory records.
- Built loads for receiving, ensuring smooth inbound logistics. Responded to emails and phone calls, providing prompt support to drivers.
- Assigned less-than-truckload (LTL) shipments and preloads to drivers, facilitating efficient delivery schedules., optimizing load distribution and minimizing delays.
Traffic Coordinator
University Games
Memphis
01.2024 - 01.2025
Sr Dispatcher
Owens And Minor
Southaven
01.2022 - 01.2024
- Scheduled LTL shipments, dispatched drivers, and coordinated as Customer Service Rep and checked truck drivers in and out, ensuring accurate documentation and timely processing.
- Dispatched loads, printed BOL, updated system, scheduled LTL, live loads and preloads.
- Scheduled LTL shipments, dispatched drivers, and checked truck drivers in and out.
- Oversaw daily operations of shipping office, managing employee tasks and workflow.
- Facilitated communication by sending and receiving emails, managing accounts, and checking drivers in and out.
- Managed logistics by dispatching loads, printing bills of lading, and updating scheduling for LTL and live loads.
- Resolved complex shipping issues reducing delays.
Shipping & Receiving Office Lead/ CSR
Wagner Logistics
Forth Worth
01.2020 - 01.2022
Shipping Office Lead
Imperial Toy
Southaven
01.2013 - 01.2020
Education
Diploma - Theatre Arts
EastSide High School
Cleveland, MSSkills
- Dispatcher
- Shipping And Receiving
- Dispatcher Certification
- Wave Planner
- EDI Report
- Prewave Report
- Excel
- Spreadsheet
- Google Docs
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- SAP
- Oracle
- Manhattan
- Sage
- Spider 02
- Macola
- Itrack
- GPS tracking
- BOL
- POD
- BOM
- RGA
- Data Entry
- Team Lead
- GPS tracking
Timeline
Dispatcher
Aero Global Logistics
02.2026 - Current
Distribution Customer Service Rep
NFI Industries
01.2025 - 02.2026
Traffic Coordinator
University Games
01.2024 - 01.2025
Sr Dispatcher
Owens And Minor
01.2022 - 01.2024
Shipping & Receiving Office Lead/ CSR
Wagner Logistics
01.2020 - 01.2022
Shipping Office Lead
Imperial Toy
01.2013 - 01.2020
Diploma - Theatre Arts
EastSide High School