Caylie Melcolm
Lebanon
Summary
Detail-oriented and highly adaptive with extensive experience in customer service, team leadership, and administrative support.
Skilled in conflict resolution, communication, and managing team performance. Reliable and driven, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Southwest Airlines
Nashville
04.2023 - 11.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Resolved customer complaints by implementing effective solutions and maintaining a positive experience.
- Monitored team performance metrics and provided constructive feedback to enhance service quality.
- Streamlined communication processes between departments to enhance overall operational efficiency.
Customer Service Agent
Southwest Airlines
Nashville
10.2021 - 04.2023
- Provided prompt responses to customer inquiries, ensuring clarity and satisfaction with every interaction.
- Assisted customers in navigating the booking process, delivering guidance on travel options and policies.
- Resolved technical issues efficiently, coordinating with IT support to minimize disruptions in service.
- Collaborated with cross-department teams to streamline procedures and improve customer experiences.
Flight Attendant
SkyWest Airlines
Salt Lake City
02.2020 - 09.2021
- Conducted thorough pre-flight briefings to ensure all crew members were informed and prepared for flights.
- Provided attentive assistance to passengers during boarding and deplaning, ensuring a smooth transition.
- Resolved passenger conflicts with empathy and professionalism, maintaining a calm cabin environment.
- Trained new flight attendants on safety protocols and customer service standards, fostering a cohesive team.
Customer Service Representative
Kohl's Department Store
Jacksonville
07.2019 - 01.2020
- Processed sales transactions accurately, handling cash and credit card payments with attention to detail.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Trained new staff on customer service protocols and store policies, fostering a knowledgeable team.
- Managed inventory levels, conducting regular stock checks to ensure product availability.
Medical Administrative Assistant
Family First Primary Care
Orange Park
01.2017 - 07.2018
- Coordinated patient appointment schedules, optimizing provider availability and minimizing patient wait times.
- Managed electronic medical records, ensuring accuracy and compliance with regulatory standards.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Maintained and updated patient records for accurate, current medical histories.
Education
High School Diploma -
Middleburg High School
Middleburg, FL01.2017
Skills
- Time management
- Problem-solving
- Multitasking and organization
- Team leadership
- Customer service
References
Reference available upon request
Timeline
Customer Service Supervisor
Southwest Airlines
04.2023 - 11.2025
Customer Service Agent
Southwest Airlines
10.2021 - 04.2023
Flight Attendant
SkyWest Airlines
02.2020 - 09.2021
Customer Service Representative
Kohl's Department Store
07.2019 - 01.2020
Medical Administrative Assistant
Family First Primary Care
01.2017 - 07.2018
High School Diploma -
Middleburg High School