Ceara Hunter
Guest Satisfaction
Murfreesboro,TN
Summary
Experienced front office manager with a systematic and detail-oriented approach. Skilled in accounts payable, customer service, and data entry. Exceptional communication and time management abilities enable me to effectively coordinate teams and ensure smooth operations in both front desk and restaurant settings. Proven track record of successfully managing various tasks and achieving exceptional results.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager
Checkers Restaurant
La Vergne, TN
11.2023 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Front Office Manager
Fairfield Inn Suites
Memphis, TN
01.2021 - 10.2023
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Review accounts and charges with guests during the check out process
- Issue room keys and escort instructions to bellhops
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Compute bills, collect payments, and make change for guests
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Transmit and receive messages, using telephones or telephone switchboards
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Plan, schedule or supervise the work of other employees
- Keep records of room availability and guests' accounts, manually or using computers
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Night Auditor
Econo Lodge
Lebanon, TN
05.2019 - 03.2021
- Issue room keys and escort instructions to bellhops
- Review accounts and charges with guests during the check out process
- Compute bills, collect payments, and make change for guests
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Transmit and receive messages, using telephones or telephone switchboards
- Date-stamp, sort, and rack incoming mail and messages
- Greet, register, and assign rooms to guests of hotels or motels
- Plan, schedule or supervise the work of other employees
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
GED -
Motlow State Community College
Smyrna, Tennessee 10.2009 - 05.2010
Skills
- Attention to detail
- Phone Etiquette
- Reporting
- Record Keeping
- Meeting Deadlines
- POS systems operations
- Flexible Schedule
- Conversion Management
- Office Administration
- Supervisory Experience
- Receptionist Duties
- Multi-tasking
- Cash Handling
- Store opening and closing
Timeline
Assistant Store Manager
Checkers Restaurant
11.2023 - 01.2025
Front Office Manager
Fairfield Inn Suites
01.2021 - 10.2023
Night Auditor
Econo Lodge
05.2019 - 03.2021
GED -
Motlow State Community College
10.2009 - 05.2010
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