Reginald Buckner Jr.
Memphis
Summary
Dynamic professional with proven expertise in material handling and exceptional customer service, honed at FedEx Supply Chain and Best Buy. Excelled in enhancing customer loyalty and streamlining warehouse operations, showcasing attention to detail and a positive attitude. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging teamwork and collaboration.
Professional in logistics and supply chain management with extensive experience optimizing material flow and inventory control. Known for reliability in team settings and adaptability to changing demands. Skilled in warehouse software systems and safety protocols, fostering productive and secure work environment.
Overview
13
13
years of professional experience
Work History
Material Handler
FedEx Supply Chain
11.2013 - Current
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Received and unpacked shipments and new equipment as directed.
- Supported production line with timely material supply, keeping operations running without interruptions.
Customer Service Representative
Best Buy
06.2012 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Southwind High School
Memphis, TN05-2012
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Package handling
- Attention to detail
- Warehouse operations
- Shipping and receiving
- Teamwork and collaboration
- Customer service
- Material packaging
Timeline
Material Handler
FedEx Supply Chain
11.2013 - Current
Customer Service Representative
Best Buy
06.2012 - 11.2015
High School Diploma -
Southwind High School
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