Christina Echols

• Lead, educate and develop approximately 30 company employees.
• Assign work and maintain workflow at optimum levels for domestic and export shipments.
• Ensure work meets or exceeds quality standards for all processes.
• Monitor reports for old orders, incomplete warehouse tasks, and goods issue not complete.
• Prioritize and coordinate with customer service to schedule customer orders to meet delivery and productivity requirements.
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need.
• Oversee the wave planning processes that prioritizes the daily workflow to meet business needs in a multiple client distribution environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Develop and maintain professional relationships with drivers to ensure their needs are being met.
• Communicate in a timely and effective manner with customers to ensure a high level of service.
• Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.
• Review dispatch sheet and driver assignments to ensure all loads are dispatched.
• Ensure timely and efficient movement of loaded trucks carrying various products.
• Schedule loads and assign qualified drivers.
• Enter load information into TMS system and prepare Delivery Receipts for each load.
• Provide documentation and communicate to drivers all pertinent information for scheduled load(s).
• Initiate and maintain customer specifications.
• Safety Date Sheets (SDS) for products hauled.
• Review driver's Hours of Service Logs for available hours, and update hours in the computer as required.
• Address concerns from employees and customers.
• Ensure compliance with safety rules, including but not limited to those defined by OSHA and DOT.
• Enforce and practice all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.

• Trained, coached, and mentored new sales associates for maximum performance.
• Drive sales by providing an inspiring environment that motivates customers to add to their basket.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS.
• Build customer connections with a greeting and execute an authentic hospitality experience.
• Support sales floor, fitting room, point of sale, and operational processes, as required.
• Omni, Freight flow process oversight.
• Ensure all customers feel respected, appreciated and rewarded.

• Reviews paperwork and confirms that all information is clear with the completion of import/export forms for clients
• Maximizes office productivity through proficient use of appropriate software applications
• Complete both inbound and outbound DEA 222 Forms and purchase orders
• Reviews records to ensure completeness, accuracy, and timeliness; prepares activity reports for the guidance of management
• Coordinates administrative activities within all departments, develops and fosters relationships with outside vendors. Prepares and coordinates visits to the Memphis site
• Process receipts and releases in the business system and updates the appropriate logs
• Create reports for receipt verifications and check stocks
• Maintain adequate stock of office supplies
• Process Inventory adjustments, OS&D and Call Tags
• Provide monthly inventory information to the appropriate areas
• Answer and directs calls from clients
• Greeting guest ad providing access to the building

• Receives goods, verifying count and parts noting any discrepancies or damages on freight bills.
• Coordinate and unload all inbound carriers to ensure efficient inventory flow.
• Efficient processing of all inbound freight paperwork, ensuring correct purchase order information.
• Move freight to receiving aisles and staged for further processing using forklift or other means as necessary.

• Train, coach, and manage a team of 20 employees.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Hire and train new employees, informing them of all the restaurant’s policies and protocols.
• Manage employees and organize the staff schedule.
• Efficiently address customer and employee complaints and concerns.

• Manage and keep up smooth restaurant operations.

• Monitor inventory levels on all product in the building.

• Communicate with customers and mitigate potential conflicts.