Cecilia Hammons
Mountain City
Summary
Dynamic professional with extensive experience in quality assurance and customer service, notably at Blue Ridge Mountain Rentals. Proven ability to enhance guest satisfaction through meticulous cleaning and inspection. Skilled in machinery operation and workforce training, consistently delivering exceptional results while fostering strong client relationships.
Overview
27
27
years of professional experience
Work History
Contract Cleaner
Blue Ridge Mountain Rentals/Eagle's Nest
Banner Elk
05.2024 - 12.2024
- Maintained cleanliness in rental properties for guest satisfaction.
- Conducted thorough inspections of properties post-cleaning for quality assurance.
- Reported maintenance issues to management for prompt resolution.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Provided assistance with laundry services when needed.
- Completed routine maintenance checks, notifying management of needed repairs.
Fiber Doffer
Partner Industrial/Eastman Chemical Plant
Kingsport
01.2023 - 10.2023
- Operated doffing machinery to remove full bobbins from spinning frames.
- Inspected equipment for proper functioning and reported issues to supervisors.
- Monitored the quality of yarn produced while doffing to meet production standards.
- Conducted daily safety inspections of all production equipment and machinery.
- Cleaned and maintained machinery, tools, and other equipment used in the doffing process.
- Organized work areas for maximum efficiency and productivity.
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
Assembly Line Worker
Utility Trailer
Glade Spring
07.2022 - 09.2022
- Operated power tools for cutting, welding, and fastening trailer components.
- Inspected finished products for quality and compliance with safety standards.
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Inspected trailer components to ensure they met quality standards prior to assembly.
- Utilized hand tools including wrenches and screwdrivers for the installation of various components.
- Identified and removed defective components from production line.
- Assisted co-workers with assembling complex trailer systems when needed.
- Operated forklift in order to move materials around the warehouse safely.
- Assembled and completed products according to production schedules.
- Inspected finished products for quality and adherence to customer specifications.
Spinning Operator
Parkdale Mills
Mountain City
10.2019 - 07.2022
- Operated spinning machinery to produce high-quality yarn efficiently.
- Adjusted machine settings to meet production specifications and quality standards.
- Operated high-speed machines and managed settings to keep equipment functioning properly throughout entire shift.
- Inserted production materials into machine properly to enhance production output.
- Inspected doffed bobbins for alignment with product specifications.
- Inspected finished products for defects or inconsistencies in size, shape, color or texture.
Assembly Worker/Clean Room
Phoenix Medical Group
Mountain City
01.2018 - 04.2018
- Assembled medical devices following strict safety and quality guidelines.
- Inspected components for defects to maintain high-quality standards.
- Maintained a clean work area to ensure safety standards were met.
- Organized supplies and materials needed for assembly operations.
- Attached labels, tags or other identification markers onto completed assemblies.
- Utilized automated machines to assist with the assembly of parts and components.
Owner/House Cleaner
Cece's Cleaning Service
08.2017 - 01.2018
- Managed daily operations of a successful cleaning service.
- Developed and maintained customer relationships for repeat business.
- Handled customer inquiries and resolved service issues promptly.
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
House Cleaner
High Country Cleaning Service, HCCS
Boone
01.2017 - 08.2017
- Cleaned residential spaces using professional-grade cleaning supplies and equipment.
- Communicated effectively with clients to understand their specific cleaning needs.
- Maintained inventory of cleaning supplies and restocked as necessary.
- Washed windows inside and outside as needed.
- Cleaned homes following specific and detailed protocols and requests.
Waitress/Hostess/Bartender
Damascus Old Mill and Inn
Damascus
04.2016 - 08.2016
- Took and processed orders accurately for food and beverages.
- Set up dining rooms for special events and large parties efficiently.
- Managed cash register operations, processing payments accurately at end of service.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
Cashier/Shift Manager
Clemmer's Convenience Store, Exxon
Gastonia
05.2006 - 08.2007
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- Processed customer transactions efficiently using point-of-sale systems.
- Handled inventory management by restocking shelves and organizing products.
- Trained new cashiers on store policies and point-of-sale procedures effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Housekeeper/Room Inspector
Hampton Inn by Hilton
Boone
10.2003 - 05.2006
- Cleaned guest rooms, ensuring high standards of cleanliness and comfort.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Responded promptly to guest requests regarding room cleanliness or supplies.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Provided information about hotel services upon request from guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Cashier/Cook/Assistant Manager
Trivette's Super Quick Stop
Mountain City
04.1999 - 10.2003
- Processed customer transactions efficiently and accurately.
- Managed cash register and balanced daily cash drawers.
- Maintained cleanliness and organization of checkout area.
- Handled returns, exchanges, and customer complaints professionally.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Cook/Server
Doe Valley Food Mart
Mountain City
06.1998 - 09.2002
- Managed cash register and maintained accurate cash balance daily.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges in accordance with store policies.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Some College (No Degree) - Computers And Nursing
Northeast State Community College
Blountville, TNHigh School Diploma -
Johnson County High School
05.2002
Skills
- Microsoft Office proficiency
- Document editing
- Customer service
- Communication skills
- Organizational skills
- Scanning and copying
- Computer literacy
- Machinery operation
- Machining standards
- Quality assurance inspection
- Machine operation
- Workforce training
Personal Info
I wanted to share alittle bit about myself. Im 41 years old and I have 3 grown children. Two things, I know to be true, about myself are: #1- I am a very hard worker and I take pride in any job I have and always do it to the best of my ability. I tend to catch on very quickly and learn any job rather quickly. And #2- I tend to put my heart into everything I do because I am a very empathetic person. I am very social and I love meeting new people. I can relate to and understand people and care about what they're going through and see their perspective on things so I can connect with what they might be going through. And thats what makes my customer service skills so great. People tend to feel more comfortable with me because I listen and I care and I think that is one of my biggest assets. As you can see, though, I have worked a few different jobs, doing all kinds of things. So, now, I'm not just trying to get just another job. I want a career. I want to find that one thing I love so I can stay with it forever and eventually retire from it. Thank you.
References
References available upon request.
Timeline
Contract Cleaner
Blue Ridge Mountain Rentals/Eagle's Nest
05.2024 - 12.2024
Fiber Doffer
Partner Industrial/Eastman Chemical Plant
01.2023 - 10.2023
Assembly Line Worker
Utility Trailer
07.2022 - 09.2022
Spinning Operator
Parkdale Mills
10.2019 - 07.2022
Assembly Worker/Clean Room
Phoenix Medical Group
01.2018 - 04.2018
Owner/House Cleaner
Cece's Cleaning Service
08.2017 - 01.2018
House Cleaner
High Country Cleaning Service, HCCS
01.2017 - 08.2017
Waitress/Hostess/Bartender
Damascus Old Mill and Inn
04.2016 - 08.2016
Cashier/Shift Manager
Clemmer's Convenience Store, Exxon
05.2006 - 08.2007
Housekeeper/Room Inspector
Hampton Inn by Hilton
10.2003 - 05.2006
Cashier/Cook/Assistant Manager
Trivette's Super Quick Stop
04.1999 - 10.2003
Cashier/Cook/Server
Doe Valley Food Mart
06.1998 - 09.2002
Some College (No Degree) - Computers And Nursing
Northeast State Community College
High School Diploma -
Johnson County High School