Bianca N. Jones
Memphis
Summary
A professional talent acquisition specialist with a robust background in identifying and engaging top talent. Known for collaborative team efforts and adaptability to dynamic hiring needs. Experienced with a robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation.
Overview
12
12
years of professional experience
Work History
Senior Services Coordinator
Always Best Care
07.2024 - Current
- Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
- Managed complex projects, adeptly coordinating resources and personnel while ensuring adherence to established timelines and budgets.
- Improved cross-functional collaboration with other departments to ensure seamless service delivery to clients.
- Maintained up-to-date knowledge of industry trends, enabling the implementation of best practices in service coordination processes.
Prior Auth Agent
Cardinal Health
02.2018 - 07.2024
- Initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base.
- Make determinations if a complex request should be transferred to a technician or pharmacist for assistance.
- Responsible for maintaining complete, timely, and accurate documentation of all approvals and denials.
License Health Sales Agent
Connexion Point
01.2016 - 01.2018
- Identify and educate eligible consumers about Medicare product lines.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Customer Service Representative
BroadPath
01.2013 - 12.2015
- Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Medical Billing And Coding
Coahama Community College
Clarksdale, United States05-2027
Skills
- Computer skills/Microsoft Office/Data Entry
- Administrative support
- Excellent Communication
- 45 WPM
- Customer satisfaction monitoring
- Service delivery optimization
- Customer support
- Inbound call management
- Call center experience
- Conflict resolution
- Recruiting and sourcing
Timeline
Senior Services Coordinator
Always Best Care
07.2024 - Current
Prior Auth Agent
Cardinal Health
02.2018 - 07.2024
License Health Sales Agent
Connexion Point
01.2016 - 01.2018
Customer Service Representative
BroadPath
01.2013 - 12.2015
Bachelor of Science - Medical Billing And Coding
Coahama Community College
Similar Profiles
Delisa WinchesterDelisa Winchester
PCA at Always Best CarePCA at Always Best Care
JOSEPHINE EMIKO OSEDEJOSEPHINE EMIKO OSEDE
Medical Assistant Technician at Always Best CareMedical Assistant Technician at Always Best Care
Alliyah CarterAlliyah Carter
CNA at Always Best CareCNA at Always Best Care
Angellica HindsAngellica Hinds
Direct Support Professional at Capital CityDirect Support Professional at Capital City
Autumn BakerAutumn Baker
Customer Service Representative at GenescoCustomer Service Representative at Genesco