Cedric Smith
Information Technology
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Lead AV Technician 2
AVI-SPL
05.2024 - Current
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
- Executed successful installations within budget constraints through careful resource allocation and cost management strategies.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Diagnosed complex technical issues swiftly using specialized tools and equipment for prompt resolutions.
Live Entertainment Assistant
Memphis Grizzlies
09.2021 - Current
- Assist with game elements including, but not limited to, back of house room allocation and set-up, credentials, printing/delivering scripts, props, talent bookings and logistics for both Grizzlies and Hustle Games.
- Is included in ideation and development of in-game entertainment; including on-court promotions, video pieces, fan interactive elements, mascot skits etc.
- Serves as a member of the Grizzlies and Hustle Game Night Staffs.
- Serves as assistant for mascot appearances and game duties as management sees fit.Maintain Memphis Grizzlies and Hustle prop and game supply inventory.
- Serves as a member of the Grizzlies and Hustle Street Teams.
- Assist in the operations of all seasonal Grizzlies out-of-arena events including but not limited to Martin Luther King Day, Season Ticket Holder Party, Tip-Off Luncheon, Open Practice, Auditions, etc.
Technical Support Specialist - Contractor
St. Jude Children's Research Hosp
1 2023 - 05.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Resolved average of 20 - 25 technical support inquiries per week
- Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.
Sr IT Support Specialist
View Inc
01.2022 - 01.2023
- Tracked KPIs and created continuous improvement plans.
- Increased customer satisfaction ratings to 100%.
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Troubleshoot and Repair RF scanners for warehouse employees
Development Representative
ALSAC St. Jude Children's Research Hospital
03.2020 - 09.2021
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Supported cash flow management by developing projections for annual donations, sales and grants.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Achieved over $300K of fundraising revenue in fiscal year surpassing budget 5-years in row.
IT Technical Event Analyst
ALSAC St. Jude Children's Research Hospital
01.2019 - 03.2020
- Presented business leaders with ROI estimations to drive project planning.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Travel to various markets to train staff on new IT equipment
- Performed setup and breakdown of all IT equipment at St. Jude Events
Audio Visual Technician
ALSAC St. Jude Children's Research Hospital
08.2018 - 01.2019
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Acted as point-of-contact between audio-visual crew and project management team.
- Tested and calibrated audio and visual equipment to verify proper operation
- Executed client consultations to determine audio-visual needs for events
Building Manager
University Of Memphis
01.2014 - 05.2018
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Supervised 30-room facility and staff of 45 employees.
- Analyzed team performance and identified opportunities for additional training.
- Educated clients on proper use of products and systems.
Skills
- Training and mentoring
Customer support
Team Building
Operations management
Technical troubleshooting
Technical issues analysis
Staff education and training
Timeline
Lead AV Technician 2
AVI-SPL
05.2024 - Current
Sr IT Support Specialist
View Inc
01.2022 - 01.2023
Live Entertainment Assistant
Memphis Grizzlies
09.2021 - Current
Development Representative
ALSAC St. Jude Children's Research Hospital
03.2020 - 09.2021
IT Technical Event Analyst
ALSAC St. Jude Children's Research Hospital
01.2019 - 03.2020
Audio Visual Technician
ALSAC St. Jude Children's Research Hospital
08.2018 - 01.2019
Building Manager
University Of Memphis
01.2014 - 05.2018
Technical Support Specialist - Contractor
St. Jude Children's Research Hosp
1 2023 - 05.2024
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