Cedrienna Lee
Memphis
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a job. Ready to help team achieve company goals with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Insight Risk Management
Memphis, TN
02.2024 - Current
- Developed and maintained strong client rapport by delivering exceptional customer service and regular updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Contacted insurance companies to resolve claims issues.
- Streamlined claims processes by implementing effective documentation and organization strategies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
Representative
Internal Revenue Service, IRS
Memphis, TN
04.2023 - 02.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Compounding Pharmacy Technician
Regel Pharmalab
Memphis, TN
08.2022 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Walgreens
Olive Branch, MS
05.2021 - 08.2022
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and accessing patient information
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
ACE Cash Express Inc.
Memphis, United States
10.2020 - 04.2021
- Answered constant flow of customer calls with minimal wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Organized, sorted, and checked input data against original documents.
- Collected and authorized guest payments.
Education
High School Diploma -
Olive Branch High School
Olive Branch, MSSkills
- Microsoft Office
- Data entry
- Processing payments
- Word processing
- AS/400
- Insurance eligibility
- Customer Relations
- Systems and software programs
- Account servicing
- Problem solving strength
- Data Entry
- Coding error resolution
- Claims Processing
- Computer skills
- Calm under pressure
- Problem resolution
- Flexible and adaptable
- Dependable and responsible
- AMS/Imageright
Additional Information
- Certifications and Licenses , Pharmacy Technician License
Certification
- Property
- Casualty
- Pharmacy Technician
Accomplishments
Property and casualty license
Timeline
Commercial Lines Account Manager
Insight Risk Management
02.2024 - Current
Representative
Internal Revenue Service, IRS
04.2023 - 02.2024
Compounding Pharmacy Technician
Regel Pharmalab
08.2022 - 03.2023
Pharmacy Technician
Walgreens
05.2021 - 08.2022
Customer Service Representative
ACE Cash Express Inc.
10.2020 - 04.2021
High School Diploma -
Olive Branch High School