CELESTINA S

• Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
• Handled administration works of 42 Branch under the region and helping in Day to Day work

Handled more than 8 portfolios and Field executives of their assigned duties.

Reporting Daily and Monthly performance of respecting portfolios.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.