Celine Louissaint
Nashville
Summary
Customer-focused Member Service Representative skilled in conflict resolution and enhancing client relationships. Expertise in managing accounts and delivering effective support to improve satisfaction and loyalty. Experienced in educating clients on products and processing transactions, contributing to positive interactions and service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
Nashville Post Office Credit Union
Nashville
10.2023 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services available.
- Supported members with account inquiries, transaction processing, and issue resolution to enhance overall service experience.
- Reviewed new account applications to verify eligibility of prospective members.
- Answered incoming calls regarding membership benefits and services.
- Strengthened member relationships by delivering exceptional service during every interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Provided guidance to members on how best to use products or services offered by the organization.
- Verified identity information on new accounts using established procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Resolved member issues with knowledgeable and friendly service, fostering high customer satisfaction.
Banker
US Bank
Nashville
12.2022 - 05.2023
- Facilitated setup of online banking services for clients, improving accessibility and convenience.
- Oversaw client accounts, guaranteeing accurate transaction processing and high-quality service delivery.
- Utilized banking software to update client accounts and process transactions efficiently.
- Researched and resolved open items and deposit issues.
- Processed check orders, stop payment requests, and provided additional special services for customers.
- Modified customer accounts by updating details and statuses.
CNA
HCA
Murfreesboro
01.2022 - 12.2022
- Delivered compassionate care to patients with diverse medical needs, enhancing their comfort and well-being.
- Supported patients with daily living activities, including bathing and dressing, to promote independence and dignity.
- Documented patient information and care provided accurately in systems.
- Collaborated with healthcare team to ensure comprehensive patient care delivery.
- Documented patient care services by charting in designated areas.
- Responded promptly to patient call lights and requests, ensuring timely assistance and improving patient satisfaction.
Retail Relationship Banker
FSNB
Nashville
01.2020 - 09.2020
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Collaborated on strategies to boost sales of bank products and services.
- Cultivated strong client relationships, resulting in increased customer loyalty.
- Educated clients on financial products and services available at FSNB.
- Answered customer questions regarding interest rates, fees associated with accounts and services offered by the bank.
Education
High School Diploma -
La Vergne High School
La Vergne, TN05-2018
Skills
- Customer service
- Call center experience
- Call handling
- Inbound and outbound calling
- Payment processing
- Billing adjustments
- Complaint handling
- Dispute resolution
- Conflict resolution
- Account management
- Client relationship management
- Service upselling
- Product sales
- Financial analysis
- Attention to detail
- Effective communication
- Active listening
- Problem solving
- Document processing
- Healthcare
- Banking
- Relationship building
- Sales transactions
- Inbound and outbound calling
Languages
French
Limited
Haitian creole
Full Professional
Certification
- CNA
Timeline
Member Service Representative
Nashville Post Office Credit Union
10.2023 - Current
Banker
US Bank
12.2022 - 05.2023
CNA
HCA
01.2022 - 12.2022
Retail Relationship Banker
FSNB
01.2020 - 09.2020
High School Diploma -
La Vergne High School