Cessey Kamateh
Smyrna,TN
Summary
Compassionate and detail-oriented professional with extensive experience in customer service and administrative roles. Proven ability to manage high-pressure situations, provide exceptional service, and ensure client satisfaction. Seeking to transition into a Flight Attendant role to leverage my strong organizational skills, empathy, and commitment to ensuring a positive & safe passenger experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Stonecrest Medical Center
2024.01 - Current
- Arrange and manage surgical schedules, coordinate with over 100 surgeons, anesthesiologists, and nursing staff
- Maintain and update patient records, ensuring all documentation is accurate and accessible
- Act as a liaison between the OR department and other hospital units, handling communications and information
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction both in person and via phone/email
- Provide general administrative support including filing, answering phones, and handling correspondence
- Accurately process payroll using the Kronos system for three departments, adhering to
established schedules - Monitor and manage employee time and attendance records, ensuring data is accurately captured and reported.
Patient Service Specialist for Pediatric Cardiology
Vanderbilt's Children Hospital
2022.05 - 2024.01
- Provides customer service to over 300 patients by coordinating services, directing callers to appropriate scheduling area and providing special instructions
- Determines appointment type and urgency then schedules appointments
- Communicates scheduling information, instructions and directions
- Maintains acceptable performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology
- Utilizes customer service skills to resolve patient's concerns and issues
- Provides accurate patient, medical, financial, or procedural information to patients.
Direct Support Professional
Tennessee Family Solutions Assisted Living Homes
2021.08 - 2022.05
- Assisted client with self-administration of medication
- Completion of specialized homecare/personal care training program for providing homecare/personal care
- Provided household chore services essential to healthcare at home as assigned, including meal preparation.
Server
Red Lobster Restaurant
2019.09 - 2021.08
- Demonstrated problem solving and decision-making skill, and time management skills with attention to detail
- Assisted with preparing and serving food and beverages.
Technology Logistics Operator
Asurion Warehouse
2018.01 - 2021.05
- Ability to work to deadlines to ensure timely despatch of finished goods to Distribution Centre
- Performed all transactions necessary to maintain accurate inventories of raw materials and finished product
- Provided communications and coordination with appropriate Department and Plant personnel as necessary to assure safe and efficient operation.
Education
Bachelor of Science in Healthcare Administration & Planning -
Tennessee State University
Nashville, TNSkills
- Communication
- Customer Service Excellence
- Health & Safety Management
- Time Management
- Critical Thinking
- Reliability and punctuality
- Customer Service
- Adaptability and flexibility
- Team Collaboration
- Conflict Resolution
- Cross-Cultural Sensitivity
Certification
American Heart Association Healthcare Provider, 08/2021, 08/2023
Timeline
Administrative Assistant
Stonecrest Medical Center
2024.01 - Current
Patient Service Specialist for Pediatric Cardiology
Vanderbilt's Children Hospital
2022.05 - 2024.01
Direct Support Professional
Tennessee Family Solutions Assisted Living Homes
2021.08 - 2022.05
Server
Red Lobster Restaurant
2019.09 - 2021.08
Technology Logistics Operator
Asurion Warehouse
2018.01 - 2021.05
Bachelor of Science in Healthcare Administration & Planning -
Tennessee State University
American Heart Association Healthcare Provider, 08/2021, 08/2023
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