Samuel Fister
Nashville,TN
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of customers and clients. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
11
11
years of professional experience
Work History
CPRS/Case Manager
Firsthand Cares
08.2023 - Current
- Outreach and establish relationships with clients batched to caseload through United Healthcare.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Meet clients in field to assess needs and provide support.
- Coordinate with in-house medical staff, healthcare providers, and community resource contacts to address client needs and promote personal stability.
- Utilize SOAR program to navigate social security benefits, resulting in 60% approval rate over routine applications 10-12%.
- Assist client in navigating and utilizing UHC benefits, including ER follow-up and preventative care, reducing unnecessary ED visits by 20%.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Certified Peer Support Specialist
Northkey Community Care
08.2021 - 08.2023
- Maintain relationships with approx 15-20 clients as part of their treatment plans, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Document thorough notes of treatment progress and billable services
- Facilitate 1-2 Intensive Outpatient Program support and education groups per week
- Facilitate 2 -3 Peer-lead SMI support groups per week
- Maintain compliance with HIPAA and coordinate with respective referral sources to oversee clients’ treatment and compliance
Project Manager/Videographer
SteelHorse Medical
03.2017 - 06.2021
- Propose, plan, and execute training and marketing video projects
- Create and distribute marketing material and implement instructional video in field training
- Manage field service documentation
- Handle all shipping and receiving activities
- Coordinate field service equipment and maintain internal inventory
Sales and Marketing Coordinator
InstrumentLife
04.2013 - 05.2014
- Developed and maintained leads for sales and other customer relationships
- Maintained existing customer relations by monitoring post-sale calls in order to provide additional information and customer service
- Developed web content, including full website design and product promotions
- Managed marketing outlets, including the company’s social media presence
Education
Certified Peer Recovery Specialist -
Northern Kentucky University
Highland Heights, Ky03.2021
Bachelor of Arts - Electronic Media and Broadcasting, Music
Northern Kentucky University
Highland Heights, KY01.2015
Skills
- ADDITIONAL SKILL AREAS
- Adobe Suite
- Microsoft Office (including Word, Excel, and PowerPoint)
- Community Outreach
- Needs Assessment
- Case Management
- Individualized counseling
- Care Coordination
- Records Management
- Social Work
Accomplishments
· Advanced WRAP Facilitator for the Copland Center for Wellness and Recovery
· Peer Advocacy Academy for the Bridgehaven MHS Center
· Worked as a Keyboardist and Sequencer for El-Live! Productions while touring South Africa, Europe, the UAE, and China between 2014 and 2017
References
Elizabeth Zack: Firsthand Guide Team Lead liz.zack@firsthandcares.com 615-944-1748
Alex Burns: Commonhealth Kentucky 502-717-0277
Dorothy VanHuss: Hand and Stone Dorothy.VanHuss@gmail.com 859-630-7901
Achievements
- Advanced WRAP Facilitator for the Copland Center for Wellness and Recovery
- Peer Advocacy Academy for the Bridgehaven MHS Center
- Worked as a Keyboardist and Sequencer for El-Live! Productions while touring South Africa, Europe, the UAE, and China between 2014 and 2017
Timeline
CPRS/Case Manager
Firsthand Cares
08.2023 - Current
Certified Peer Support Specialist
Northkey Community Care
08.2021 - 08.2023
Project Manager/Videographer
SteelHorse Medical
03.2017 - 06.2021
Sales and Marketing Coordinator
InstrumentLife
04.2013 - 05.2014
Certified Peer Recovery Specialist -
Northern Kentucky University
Bachelor of Arts - Electronic Media and Broadcasting, Music
Northern Kentucky University
Similar Profiles
Ashton JohnsonAshton Johnson
Firsthand Guide at FirsthandFirsthand Guide at Firsthand
Alexia ClarkAlexia Clark
Strive Specialist at FirsthandStrive Specialist at Firsthand
Mark Graham, LCSWMark Graham, LCSW
Vice President, Operations at FirstHandVice President, Operations at FirstHand