Chad Dyer
CHAPEL HILL
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
25
25
years of professional experience
Work History
Field Service Technician
Ingersoll Rand
05.2006 - Current
- Diagnosed and repaired a variety of centrifugal air compressors, ensuring optimal functionality.
- Conducted preventive maintenance to extend equipment lifespan and enhance performance.
- Collaborated with clients to understand service needs and deliver tailored solutions.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Developed comprehensive service reports documenting repairs and maintenance activities.
- Enhanced operational efficiency by streamlining workflow processes in field service operations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Aviation Ordnance Technician
United States Marine Corps Reserve
08.2000 - 08.2006
- Supervised maintenance and repair of aviation ordnance systems, ensuring compliance with safety protocols.
- Managed inventory of ordnance supplies, optimizing storage solutions for efficiency and accessibility.
- Trained junior technicians on ordnance handling procedures, enhancing team competency and safety awareness.
- Conducted inspections of munitions to verify functionality and adherence to operational standards.
- Completed 2 tours to Afghanistan in support of Operation Enduring Freedom
Education
No Degree - Aviation Science
Clayton State University
Morrow, GASkills
- Centrifugal compressor maintenance
- Equipment preventive maintenance
- Customer relationship development
- Specialized technical training
- Proficient in equipment installation
- Workplace safety adherence
- Identifying sales opportunities
- Training and mentoring
- Customer training
- Strategic problem analysis
- Equipment repair expertise
- Optimistic outlook
- Service excellence
Navy and Marine Corps Achievement Medal
Awarded for performing duties while leading junior Marines during combat operations.
Timeline
Field Service Technician
Ingersoll Rand
05.2006 - Current
Aviation Ordnance Technician
United States Marine Corps Reserve
08.2000 - 08.2006
No Degree - Aviation Science
Clayton State University