Chad McNatt
Cordova
Summary
Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
A1 Handyman
09.2024 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Collaborated with technicians to ensure timely and effective repairs.
- Meet with customer corporate office frequently to align goals and budgets for projects.
- Expanded service area to an additional 24 stores serviced.
Salesperson
Homeway Construction
12.2023 - 09.2024
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Estimated complex home renovations, remodels and additions.
- Worked closely with suppliers to establish relationships and negotiate pricing.
- Managed subcontractors to ensure a safe work site and high quality craftsmanship.
- Attended local networking events to expand business and relationships.
- Kept up with current industry knowledge through company workshops and supplier workshops.
Salesperson
Caldwell Painting
12.2022 - 12.2023
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Operations Manager
Homeway Construction
09.2021 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Estimated all insurance related jobs through Xactimate.
- Worked closely with adjusters to ensure best outcome for homeowners.
- Managed a team of 5 project managers to ensure profitable jobs while increasing customer satisfation.
- Developed sister company Memphis Bath.
Salesperson
Caldwell Painting
05.2018 - 09.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Sold a total of $4.2 Million in jobs.
Manager
Taekwondo University
04.2017 - 05.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Used Marketing and Sales to increase school revenue.
- Worked with local schools to establish relationships for an afterschool program
- Taught classes and conducted monthly testing for students at all 3 locations.
Manager
Sonic Drive In
02.2015 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Lewisburg
Olive Branch, MSNo Degree - Business Management
University of Mississippi
University, MS05-2015
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Scheduling expertise
- Phone dispatch
- Customer communication
- Data analytics sales
- Direct sales
- Sales metrics
- Field sales management
- Sales processes
Accomplishments
- Completed Grant Cardone University Sales Program.
- Eagle Scout Through Troop 155.
- 3rd Degree Black Belt and National Champion.
- Xactimate Level 1 Certification.
Timeline
Dispatcher Manager
A1 Handyman
09.2024 - Current
Salesperson
Homeway Construction
12.2023 - 09.2024
Salesperson
Caldwell Painting
12.2022 - 12.2023
Operations Manager
Homeway Construction
09.2021 - 12.2022
Salesperson
Caldwell Painting
05.2018 - 09.2021
Manager
Taekwondo University
04.2017 - 05.2018
Manager
Sonic Drive In
02.2015 - 04.2017
Lewisburg
No Degree - Business Management
University of Mississippi
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