Chaima Ben Abderrahmen
Fresh Business School Graduate
Monastir
Summary
Enthusiastic and adaptable professional with a passion for working with people, offering extensive experience in customer service and team collaboration. Known for exceptional interpersonal communication and a commitment to delivering outstanding results, including successfully increasing social media engagement. Thrives in fast-paced environments, demonstrating strong organizational skills, endurance during long hours, and a dedication to excellence. Eager to bring a people-focused and team-oriented approach to the flight attendant role at Emirates, ensuring passengers receive the highest standard of service and care.
Overview
6
6
years of professional experience
Work History
Career Centre Intern
South Mediterranean University
Tunis
09.2022 - 09.2024
- Personalized Student Guidance: Provided personalized guidance to students, assisting in academic and career decisions, resulting in improved career prospects after graduation.
- Internship Application Facilitation: Facilitated the internship application process, ensuring students met requirements and deadlines for successful graduation.
- Event Organization: Assisted in organizing and executing school events, proactively addressing unforeseen issues for smooth participant experiences.
- Collaboration: Collaborated with students, faculty, and staff to ensure successful events, contributing to a positive participant experience.
- Record Maintenance: Maintained accurate records of student progress and internship documentation, ensuring compliance with school policies.
- Effective Communication: Communicated effectively with students, providing guidance and support in an accessible and understandable manner.
Social Media Content Creator
Henda Coiffure
Monastir
06.2023 - 10.2023
- Engaging Content Production: Produced captivating video and photo content for the bridal salon’s social media platforms, effectively showcasing the brand’s unique offerings and connecting with a broad audience.
- Client Collaboration: Worked closely with brides who served as brand ambassadors, fostering strong relationships , ensuring they get the best experience and creating authentic content that resonated with the target audience.
- Organic Growth: Successfully grew the salon’s social media following from 130,000 to 190,000 organically by utilizing effective content strategies and understanding audience preferences.
- Creative Concept Development: Collaborated with team members to develop and execute creative content concepts aligned with the salon’s brand identity and marketing objectives, enhancing brand recognition and appeal.
- Community Engagement: Assisted in developing and implementing innovative social media campaigns that increased brand visibility and fostered a sense of community among followers.
- Consistency in Branding: Maintained a consistent style and tone across all content, establishing a cohesive and recognizable brand presence that encouraged audience interaction.
- Data-Driven Optimization: Utilized analytics tools to track and analyze content performance, making data-driven decisions to optimize engagement and reach, while considering audience feedback.
- Trend Awareness: Actively stayed updated on industry trends and best practices in content creation, incorporating new techniques to keep content fresh and engaging for followers.
- Proofreading and Quality Assurance: Diligently proofread all content before publication, ensuring accuracy, clarity, and an error-free presentation.
- Dedication and Work Ethic: Demonstrated a strong work ethic and dedication to building positive relationships with both colleagues and clients, consistently exceeding expectations.
Bank Teller Intern
Banque National D’Agriculture
Monastir
08.2023 - 09.2023
- Enhanced Customer Satisfaction: Efficiently processed transactions and promptly addressed inquiries, resulting in improved customer satisfaction scores.
- Confidentiality and Privacy: Strictly adhered to confidentiality guidelines, handling sensitive customer information with care to ensure privacy protection.
- Account Maintenance: Facilitated smooth account maintenance tasks, including updating personal information and issuing replacement debit cards.
- Queue Management: Reduced wait times by effectively managing queues and providing timely service to customers.
- Exceptional Customer Service: Assisted customers with inquiries, guided them through form completion, and directed them to appropriate resources for further assistance.
- Collaboration and Efficiency: Worked with administrators and bank tellers to streamline workflows, improving efficiency and ensuring prompt task completion.
- Accuracy and Attention to Detail: Completed check paperwork with precision, minimizing errors and maintaining accuracy.
- Teamwork and Communication: Demonstrated strong teamwork and communication skills, coordinating with colleagues to ensure smooth daily operations.
- Clear Communication: Maintained a professional and customer-focused approach, explaining banking processes in an easily understandable manner.
- Proofreading and Compliance: Consistently proofread paperwork and documentation, ensuring compliance with bank policies and procedures.
- Professional Development: Actively pursued opportunities for personal and professional growth by learning about various banking functions and processes.
- Commitment to Excellence: Showcased a strong work ethic by consistently exceeding expectations and providing exceptional service to customers.
Marketing Intern
Bridella
Sousse
07.2022 - 08.2022
- Social Media Marketing Strategy: Contributed to the planning and execution of Bridella’s social media marketing strategy, helping the award-winning startup expand its online presence.
- Market Research and Analysis: Conducted market research and competitor analysis to identify trends and opportunities, supporting strategic marketing initiatives.
- Attention to Detail: Ensured all marketing materials adhered to brand guidelines, demonstrating strong attention to detail and consistency.
- Team Collaboration: Actively participated in team meetings and brainstorming sessions, offering creative ideas and insights to drive marketing success.
Bank Intern
Arab Tunisian Bank
Tunis
01.2019 - 02.2019
- Client Assistance: Assisted bank clients in completing necessary tasks and provided exceptional customer service, enhancing client satisfaction and loyalty.
- Organizational Skills: Demonstrated strong organizational skills by effectively managing multiple tasks and priorities in a fast-paced environment.
- Professionalism and Confidentiality: Maintained a high level of professionalism and confidentiality while handling sensitive client information.
- Banking Operations: Developed a comprehensive understanding of banking operations and procedures, gaining valuable industry insights.
- Adaptability: Adapted quickly to new tasks and responsibilities, consistently meeting deadlines and exceeding expectations.
- Interpersonal Skills: Displayed strong interpersonal skills in building positive relationships with clients and colleagues, contributing to a collaborative and supportive work environment.
Education
License In Business Administration - Marketing
South Mediterranean School University
Tunis05.2024
Skills
Interpersonal skills
Customer service
Organizational skills
Adaptability and fast learning
Content creation and social media marketing
Languages
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Bilingual or Proficient (C2)
Interests
Hiking
Reading
Timeline
Bank Teller Intern
Banque National D’Agriculture
08.2023 - 09.2023
Social Media Content Creator
Henda Coiffure
06.2023 - 10.2023
Career Centre Intern
South Mediterranean University
09.2022 - 09.2024
Marketing Intern
Bridella
07.2022 - 08.2022
Bank Intern
Arab Tunisian Bank
01.2019 - 02.2019
License In Business Administration - Marketing
South Mediterranean School University