CHAKA Birdsong
UROLOGY ASSOCIATES
NASHVILLE
12
years of professional experience
Detail-oriented Medical Receptionist experienced in patient scheduling, record maintenance, and insurance verification. Enhanced patient satisfaction by fostering a welcoming environment and leveraging strong problem-solving abilities. Committed to contributing to team success and advancing organizational objectives with dedication and enthusiasm.
Work History
Medical Receptionist
2 Years 6 Months- Managed patient scheduling and appointment coordination efficiently.
- Handled patient inquiries and provided information regarding procedures and services.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance verifications and managed billing inquiries effectively.
- Assisted with front desk operations, ensuring a welcoming environment for patients.
- Trained new reception staff on office protocols and EHR usage effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
1 Year 3 Months- Implemented process improvements that enhanced patient check-in efficiency and satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with medical staff to streamline office workflows and improve service delivery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated a smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered a welcoming environment, greeting patients warmly upon arrival.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
3 Years 5 Months- Checked out patients efficiently.
- SCHEDULED APPOINTMENTS
- SCHEDULED RADIOLOGY APPOINTMENTS
- FAXED BIOPSY REFERRALS, FNA REFERRALS AS WELL AS THE RESULTS
- ANSWERED CALLS AND TRANSFERRED THEM
- NOTATED DOCUMENTATION
Lobby Attendant/Housekeeping Room Attendant
4 Years 11 Months- RESPONSIBLE FOR MAINTAINING A CLEAN ENVIRONMENT WITHIN THE MAIN AREAS OF THE HOTEL
- MADE SERVICE CALLS TO CUSTOMERS ON A REGULAR BASIS
- CHECKS FOR DETAIL THAT MAY HAVE BEEN MISSED BY OTHERS
- ACTS AS A CONCIERGE FOR CUSTOMERS AS NEEDED
Medical Assistant
- Checked patients' vital signs.
- OBTAINED PATIENT CHIEF COMPLAINT
- URINALYSIS AND FINGER STICK
- ADMINISTERED INJECTIONS AND SUBMITTED TENIS
- ASSIST PHYSICIANS WITH PELVIC EXAMS OR PAPS
- OBTAIN EKGs AND BREATHING TREATMENTS
Education
Associate of Applied Science - MEDICAL ASSISTING
High School Diploma
Skills
Electronic records
Insurance checks
Referral checks
Payment collection
Patient follow-ups
Data entry
Phone etiquette
Telephone communication
ORGANIZED
EHR management
TEAMWORK
CRITICAL THINKING
LEADERSHIP
Data entry
CREATIVITY
Timeline
Medical Receptionist
UROLOGY ASSOCIATES
01.2024 - CurrentRead More
Medical Receptionist
MIDDLE TENNESSEE PULMONARY
10.2022 - 01.2024Read More
Medical Receptionist
HAYES ENDOCRINE AND DIABETES CENTER
05.2019 - 10.2022Read More
Medical Assistant
SOUTH STREET MEDICAL CENTER
09.2018 - 09.2018Read More
Lobby Attendant/Housekeeping Room Attendant
Millennium Maxwell House Hotel
02.2014 - 01.2019Read More
DAYMAR COLLEGE
Associate of Applied Science from MEDICAL ASSISTING
Read More
BRENTWOOD HIGH SCHOOL
High School Diploma
Read More