Chandan Kumar
Chennai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking Operations Management. Dexterous and change ready with analytical capabilities. Specialize in data analysis, excel in investigation driven planning for resolving complex problems applying professional judgement, improving customer satisfaction, and driving overall operational improvements.
Overview
7
7
years of professional experience
Work History
Project Business Analyst in Change Management(Manager)
STANDARD CHARTERED BANK
07.2016 - 05.2023
- Co-ordinate with IT and Business team for gathering requirements, gap analysis, prepare BRD, functional / UAT testing, co-ordination with the stakeholders for testing and post implementation support
- Evaluate risk related to requirement implementation, testing process, project communication, and training
- Conduct 3+ levels of testing including functional, regression, user acceptance, integration
- Stakeholder Management across the globe for all the incoming projects
- As a Data analyst will perform impact study between Upstream with downstream systems for proper migration (considering success and rejected volumes)
- Worked on analyzing the raw data from database to perform proper and accurate data mapping between the Source and Target
- Worked on Data Migration needs and assist in designing, planning, and managing the Data migration process
- Handling JIRA/Confluence across projects and follow up on any issues raised by other teams
- Conducting daily meetings on the quality and timeliness on the project status as a governance lead
- Handled more than 12 projects in a year and signed -off being a project manager.
Workbench Application Support as Associate Manager
Standard Chartered Bank
- Responding daily issues and clarifying function queries from the business users on Workbench application for 38 markets/countries
- Provide sign offs post verification for the lower environments – UVT and UAT
- Tracking incidents / issues in JIRA, QC and follow up with the build team to ensure it is fixed
- Continuously working on system enhancement proposals to accommodate new requirements
- Walk through/ demo to the new users to make them familiarize with the application
- Additional Responsibilities: Mentoring team on issues/clarification on any complex queries
- Preparing monthly SRM pack and delivering to CEE to receive the statistics of the issues/volumes
- Stakeholder Management – Having healthy relationship with business team such as CEE, Credit COE, TB COO, business users like IMO,RM,BPM’s, Mgt
- Heads, Technology teams like PSS,L3,ITO,testing etc
Data Remediation Team – Client Static Data Maintenance as Team Lead
Standard Chartered Bank
- Doing proper analysis before start of any data remediation activity and checking approach documents for any activity which relates to process
- Access to KYC/ECDD/SCI and all the Transaction processing systems Ex:- Ebbs/ACBS/TradeSystems
- Performing Root cause analysis (RCA) for the changes that has been challenged by the DQ investigation team for all the systems like OAF/IMEX/EBBS/ACBS/HOGAN and reporting the same to risk team on monthly basis across systems
- Checking productivity for all the members in the team and keep a tab if all the criteria’s are updated properly
- Key client member of the operations team
- Tracking and maintaining daily metrics Quality analysis and effective coaching to enhance team knowledge – Managing training and daily measures
- Liaising with technical team for all the technical related issue and chasing for resolution
Senior Financial Associate
Hewlett Packard
Chennai
- Worked for “Personal Computers & Laptops” at Hewlett Packard
- Manage collections, dispute resolution and reporting
- Responsible for all account receivable duties, work with central & retained organization to escalate if there are any delay in receiving payments
- Resolve credit balances and delinquent account problems
- Responsible for transaction processing and meeting the required productivity target
- Handling queries and resolving issues pertaining to invoices Design and drive process metrics, organize and maintain up to date financial records
- Review weekly aging report and address accounts (Greater than 60,90 and 360 days) past due
- Follow up to ensure all actions are completed in order the payment to be in house
- Continuously work to improve AR process through technology and quality improvements
- Providing financial analysis to prioritize and lead cost reduction efforts, generate accounting statements and reports
- Research cash receipts, coding and posting of receipts
- Over see client accounts, accounts receivable write-offs and payment reversals
- Research and apply unallocated cash
- Manage customer dunning and statement process
- Prepare weekly and monthly reports and escalate all delays to internal group as appropriate, collecting and analyzing quantitative data
- Provide monthly financial reports.
Process Associate
TCS
Chennai
- Ensure smooth completion of the foreclosure process, by working with the concerned team in onshore
- Auditing the system in regular intervals, including spot checks and document verification Initiating calls to attorney firms on regular basis for smooth ending process
- Ensure all the process are properly documented, shared with the peers Ensure the quality of the documents adhere up to the standards adopted by the company
- Regular meeting with the QAG
- Assisting the attorneys in ensuring process is completed, as per the State law
- Review the payment history and providing pay off and reinstatement figure to the client
- Marginalization and balancing of the debit and credit notes
Education
B.Com. -
D.G.Vaishnav College (Madras university)
03.2010
12th STD -
S.R.D.K Vivekananda Vidyalaya – CBSE
01.2007
10th STD -
S.R.D.K Vivekananda Vidyalaya – CBSE
01.2005
Skills
- JIRA, Confluence, SQL KYC / CDD / ECDD
- Business Analysis
- Requirements Gathering
- Project Planning
- Operations Management
- Forecasting and Planning
- User Acceptance Testing
- Manual Testing
- OTC Collections
Personal Information
- Date of Birth: 08/03/88
- Nationality: India
- Marital Status: Married
Disclaimer
I consider acquainted with Supply chain expertise and additionally sure of my capability to work in any environment and hereby declare all the above furnished details are true to the best of my knowledge.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
MYTHILI
Proficient (C2)
C2
Timeline
Project Business Analyst in Change Management(Manager)
STANDARD CHARTERED BANK
07.2016 - 05.2023
Workbench Application Support as Associate Manager
Standard Chartered Bank
Data Remediation Team – Client Static Data Maintenance as Team Lead
Standard Chartered Bank
Senior Financial Associate
Hewlett Packard
Process Associate
TCS
B.Com. -
D.G.Vaishnav College (Madras university)
12th STD -
S.R.D.K Vivekananda Vidyalaya – CBSE
10th STD -
S.R.D.K Vivekananda Vidyalaya – CBSE
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