- Music
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Rock Climbing
- Swimming
- Interior Design
- High-Intensity Interval Training
- Adventure Travel
- Gym Workouts
- Watching Movies and TV Shows
- Photography
- Animal Care
- Passionate about balancing physical health with mental and emotional wellness
- Fashion
- Creative Writing
- Poetry
Chandler Mills
Lebanon
Summary
Committed Personal Banker with a proven track record at Wilson Bank & Trust, excelling in relationship building and customer satisfaction. Recognized for enhancing client retention through tailored financial solutions and exceptional service with various accounts and needs. Skilled in regulatory compliance and cash handling, fostering trust and loyalty among clients while maintaining a positive and organized banking environment. Professional skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Banker
Wilson Bank & Trust
06.2025 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, maintenance of current accounts, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Processed deposits, withdrawals and ACH transfers accurately.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
- Achieved recognition for outstanding customer service.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Verified customer identity and reviewed documentation for accuracy.
- Responded to customer inquiries regarding new accounts and account services.
- Greeted customers and delivered information about new account processes.
- Explained account terms and conditions to customers.
- Monitored accuracy of customer information in system.
Bank Teller
Wilson Bank & Trust
12.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
Maintenance Crew Member and Cleaning
Sports Village Fitness
10.2021 - 08.2022
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Front Service Clerk
Publix
09.2018 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Delivered prompt service at checkout, reducing customer wait times.
Education
Business Administration
Cumberland University
Lebanon, TN05-2035
Skills
- Relationship building
- Multitasking
- Critical thinking
- Teamwork
- Problem-solving
- Reliability
- Organizational skills
- Adaptability and flexibility
- Professionalism
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Attention to detail
- Interpersonal skills
- Banking policies and procedures
- Banking
- Account maintenance
- Regulatory compliance
- Account management
- Relationship management
- Teller support
Accomplishments
- Graduated Cumberland University with a Bachelors degree in business.
- Accepted on the deans list several times.
- Achieved loyal customers by exceeding expectations with accuracy and efficiency.
- Always bring teams together with a positive and inclusive attitude.
- Completed several successful presentations on various parts of business to a smaller and larger number of college students.
- Counselor at IMPACT christian camp for youths.
- Collaborated with team of 3-6 to effectively serve customer, bank, and university needs.
Interests
Timeline
Personal Banker
Wilson Bank & Trust
06.2025 - Current
Bank Teller
Wilson Bank & Trust
12.2022 - Current
Maintenance Crew Member and Cleaning
Sports Village Fitness
10.2021 - 08.2022
Front Service Clerk
Publix
09.2018 - 03.2020
Business Administration
Cumberland University
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