Summary
Overview
Work History
Education
Skills
Timeline
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Chaney Collette

Chaney Collette

Fall Branch

Summary

Detail-oriented bar manager recognized for strong problem-solving skills and adaptability in high-pressure settings. Proven track record in team development and improving customer experiences through effective communication. Expertise in managing operations and ensuring service excellence. Committed to fostering a collaborative work environment that drives results.

Overview

12
12
years of professional experience

Work History

Bartender Shift Manager

Numan's Sports Bar & Cafe
Johnson City
10.2018 - Current

Supervised bar operations during shifts, ensuring seamless service delivery.

  • Trained new bartenders in drink preparation and customer service techniques, improving overall service quality.
  • Resolved customer complaints promptly, increasing satisfaction and fostering customer loyalty.
  • Developed cocktail menus and specials, enhancing customer experience and engagement.
  • Collaborated with kitchen staff to synchronize food and beverage service efficiently.
  • Monitored daily checklists to keep bar staff focused on essential tasks.
  • Enforced health codes and safety regulations in compliance with state laws.
  • Maintained accurate records of daily transactions, including cash register receipts and liquor inventories.
  • Made cocktails, efficiently and effectively, under pressure during busy shifts while managing.

Server

Mid City Grill
Johnson City
10.2015 - 06.2018
  • Provided attentive customer service in fast-paced dining environment, contributing to positive dining experiences.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed customer orders efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Resolved customer complaints promptly and professionally, improving guest satisfaction and loyalty.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Processed transactions accurately while ensuring compliance with cash handling procedures, minimizing errors.

Customer Service Specialist

Dick's Sporting Goods, Inc
Bristol
01.2014 - 02.2016
  • Resolved inquiries and issues swiftly, contributing to heightened customer satisfaction.
  • Guided customers in locating and selecting sporting goods to meet their needs.
  • Processed transactions accurately using point-of-sale systems.
  • Shared product knowledge to enhance customer shopping experience and informed decision-making.
  • Engaged customers to promote loyalty programs and store events.
  • Facilitated returns and exchanges according to company policies.
  • Trained new staff on customer service protocols and operational processes.
  • Collaborated with team members to maintain store organization and cleanliness.

Education

Associate of Science - Medical Social Work

Northeast State Community College
Blountville, TN
12-2027

High School Diploma -

Dobyns-Bennett High School
Kingsport, TN
05-2015

Skills

  • Inventory management
  • Sales forecasting
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Effective communication

Timeline

Bartender Shift Manager

Numan's Sports Bar & Cafe
10.2018 - Current

Server

Mid City Grill
10.2015 - 06.2018

Customer Service Specialist

Dick's Sporting Goods, Inc
01.2014 - 02.2016

Associate of Science - Medical Social Work

Northeast State Community College

High School Diploma -

Dobyns-Bennett High School
Chaney Collette