Chanille Williams
Memphis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CVS Specialty Pharmacy
Memphis
10.2025 - Current
- Assisted patients in understanding medication regimens, ensuring adherence and improving overall health outcomes.
- Coordinated with healthcare providers to resolve prescription issues, enhancing communication and patient satisfaction.
- Processed medication orders efficiently, contributing to timely delivery and compliance with safety standards.
- Maintained accurate patient records and documentation, supporting compliance with regulatory requirements and quality standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Credentialing Specialist
Nike North America Logistics Campus
12.2023 - 03.2024
- Processes incoming provider applications and maintains existing contract and credentialing documents to ensure records and documents are complete, accurate and compliant with regulatory agency and corporate requirements
- Create badges for current and future employees or clients
- Enter initial application and credentialing data status in system database to ensure up-to-date Provider
- Maintains current hardcopy and electronic vendor contract / credentialing files
- Recovers missing data and replace unusable data on reports
General Clerk
Internal Revenue Service
08.2023 - 11.2023
- Assisted Technicians in performing automated system calibrations, data collection and reporting on customer information
- Received and properly routed telephone callers from the call in line.
- Maintained data records as well as organizing them.
- Composed, reviewed and filed taxes correspondence ensuring correct grammar, spelling, punctuation, numbers and terminology.
- Used word processing, spreadsheets, and other software to create/edit correspondence, input time and attendance as well
- Remote position
Customer Service Representative
Coach
06.2023 - 11.2023
- Addressed and answered customer concerns.
- Communicate with customers about new productive options.
- Problem solving.
- Document customer interactions.
- Cultivated positive customer relationships.
- Work with customers to find a win/win service agreements.
- Remote position
Direct Support Professional
Capitol City
02.2023 - 06.2023
- Helped patients with eating, grooming, dressing, bathing, and toileting.
- Assisted patients with their mobility including lifting them from a seated or.
- Help patients develop living skills such as cooking, money management, household shopping, doing laundry, personal hygiene, and teaching work-related skills.
- Served as a mentor, coached the patients using approved techniques and strategies, used approved physical intervention techniques when necessary to protect.
- Inbound/ outbound calls made as third party for the patients connecting with existing insured companies for several different patients.
Medical Assistant
East Memphis Neurology Clinic
10.2022 - 01.2023
- Assist Dr. Dutta with examinations/ MRI’S.
- Input and organized patients’ data and medical history into MDOPs.
- Maintained organization of files.
- Triaged patients and obtain vitals.
- Prepare examination room.
Medical Assistant
Free Covid Care
07.2022 - 09.2022
- Welcome patients by greeting them, in person or on the telephone. Prepares patients for the health care visit by directing and/or accompanying them to the examining room: providing examination tests and arranging examining room instruments, supplies, and equipment.
- Verified patient information by interviewing patient record medical history.
- Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, performing COVID tests and taking their temperature.
- Scheduled follow up appointments and procedures/tests.
- Generated revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries Accounting, Insurance Verification, Banking, Charting, Balancing Sheets, Appointment Scheduling, Data Entry, Faxing, Billing, Photocopying, prepare and submitting of invoices to insurance companies and patients.
Education
High School Diploma -
Wooddale High School
Medical Assistant Diploma -
Concorde Career College
Skills
- Customer Service
- Employee Training and Development
- Attention to detail
- Verbal Communication
- Written Communication
- Scheduling
- Patient Preparation
- Teamwork
- Time Management
- Data Management
- Organizational Skills
- Multitasking Skills
- Microsoft Office: Word, Excel, and PowerPoint
- Patient care
- Medication adherence
- Patient documentation
- Order tracking
- Appointment scheduling
- Insurance verification
- Health record management
- Shipping and receiving
Timeline
Customer Service Representative
CVS Specialty Pharmacy
10.2025 - Current
Credentialing Specialist
Nike North America Logistics Campus
12.2023 - 03.2024
General Clerk
Internal Revenue Service
08.2023 - 11.2023
Customer Service Representative
Coach
06.2023 - 11.2023
Direct Support Professional
Capitol City
02.2023 - 06.2023
Medical Assistant
East Memphis Neurology Clinic
10.2022 - 01.2023
Medical Assistant
Free Covid Care
07.2022 - 09.2022
High School Diploma -
Wooddale High School
Medical Assistant Diploma -
Concorde Career College