Chantel Wooten

Outbound dialing to patients

Scheduling Visits with RN/NP (ex. In-home,telehealth,telephonic)

Appointment reminder

Reschedule visits

• Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
• Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
• Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
• Prepared digital files, physical documents and work requests in compliance with company guidelines.

• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Assisted clients with accurate eligibility form, application and document completion.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.