Chantelle Hall
Crossville
Summary
Detail-oriented Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
Cumberland Medical Center
05.2016 - Current
- Calculated insurance estimates for medical procedures and discussed payment options with patients
- Interpreted and documented doctor's orders into EMR system
- Scheduled tests and prepared charts for scheduled appointments
- Verified insurance eligibility and preauthorization for patient testing.
Assistant Store Manager
Dollar General
02.2013 - 10.2014
- Directed sales floor activities, ensured excellence in customer service and resolved store level problems
- Oversaw personnel management including interviewing, hiring, training and performance evaluations
- Managed merchandise selection, window displays, and stocking
- Scheduled staff and managed day-to-day employee operations.
Sales Associate
Rooms To Go
04.2007 - 09.2008
- Assisted in all aspects of daily showroom operations including opening and closing procedures
- Assisted in reaching and exceeding sales goals
- Coordinated incoming and outgoing shipping
- Handled finance applications and credit approvals.
Office Manager
Rooms To Go
10.2003 - 04.2007
- Performed general office duties, including answering multi line phones, routing calls and messages and greeting visitors
- Managed pay roll for 25-30 employees
- Hired, managed, developed and trained 10+ administrative staff members, established and monitored goals and conducted performance reviews
- Provided customer service at point of sale and by phone to resolve shipping and delivery issues.
Education
High school diploma -
South Fork Junior - Senior High School
Stuart, FL05.2003
Skills
- Medical scheduling (8 years)
- Insurance verification (8 years)
- Medical office experience (8 years)
- ICD-10 (8 years)
- EMR systems (8 years)
- Hospital experience (8 years)
- Clerical experience (20 years)
- CPT coding (8 years)
- Medical terminology (8 years)
- Phone etiquette (20 years)
Timeline
Patient Access Specialist
Cumberland Medical Center
05.2016 - Current
Assistant Store Manager
Dollar General
02.2013 - 10.2014
Sales Associate
Rooms To Go
04.2007 - 09.2008
Office Manager
Rooms To Go
10.2003 - 04.2007
High school diploma -
South Fork Junior - Senior High School
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