CHAR JONES
Nashville
Summary
Results-driven Dental Operations Leader with more than 20 years of dental industry experience and 10+ years in dental operations leadership. Proven success leading multi-practice dental and orthodontic operations, improving patient experience, optimizing workflows, developing high-performing teams, and driving business performance. Expertise includes strategic planning, KPI management, financial oversight, compliance, process improvement, and organizational growth. Recognized as a collaborative partner to executive and clinical leadership teams with a strong track record of operational excellence.
Overview
28
28
years of professional experience
Work History
Operations Manager
Titan Dental
Franklin
08.2025 - Current
- Led operational strategy and daily performance for growing dental organization, ensuring alignment with organizational goals.
- Managed staffing, scheduling, workflow optimization, resource allocation, KPI monitoring, and financial performance to drive cohesive operations.
- Partnered with clinical and administrative leadership to enhance operational efficiency and patient satisfaction while supporting growth initiatives.
Operations Leader
Volunteer Orthodontics
Nashville
03.2024 - 05.2025
- Managed operations for startup orthodontic practice, established systems, workflows, and performance standards that facilitated growth and scalability.
- Oversaw staffing, scheduling, and multi-site operations, collaborating with clinical leadership to enhance operational consistency, productivity, and patient experience.
- Led daily operations for volunteer orthodontic services and patient care.
- Coordinated schedules for volunteers and staff to optimize service delivery.
- Managed inventory of orthodontic supplies and equipment for efficient usage.
Multi-Practice Operations Manager
Smile Brands Inc.
Nashville
08.2018 - 03.2024
- Directed operations across eight high-volume dental practices providing General Dentistry, Orthodontics, and Oral Surgery services.
- Led operational planning, budgeting, recruiting, training, and compliance initiatives to enhance overall performance.
- Collaborated with executive leadership to standardize processes and support sustainable business growth.
Practice Manager
Office of Dr. Richard Gaw, DDS
Nashville
03.2014 - 11.2017
- Managed daily practice operations, optimizing patient flow, scheduling, insurance processing, financial coordination, and administrative functions.
- Supported clinical operations and maintained compliance standards.
Office Manager
Harpeth Dental
Franklin
01.2002 - 01.2004
- Managed daily operations for two-doctor dental practice, overseeing scheduling, insurance administration, billing, patient coordination, and optimizing office workflow.
- Facilitated practice growth by streamlining operations and enhancing patient service delivery.
Business Office Assistant
Heartland Dental
Nashville
01.1999 - 01.2002
- Coordinated administrative and financial operations for a busy dental practice.
- Handled patient scheduling, insurance verification, claims processing, billing support, records management, and patient account coordination.
Skills
- Multi-Practice Operations
- Strategic Planning
- KPI Management
- Budget Administration
- Financial Performance
- Process Improvement
- Team Development
- Patient Experience
- Compliance Management
- Workflow Optimization
- Dentrix
- Eaglesoft
- Open Dental
- Denticon
- Microsoft Office Suite
Professional Highlights
More than 20 years of dental industry experience with extensive expertise in dental and orthodontic operations. Proven success leading multi-practice organizations, improving operational performance, managing financial outcomes, and supporting organizational growth. Strong background in KPI management, team development, process optimization, and patient experience enhancement. Trusted partner to executive and clinical leadership teams with a consistent record of driving operational excellence and sustainable results.
Timeline
Operations Manager
Titan Dental
08.2025 - Current
Operations Leader
Volunteer Orthodontics
03.2024 - 05.2025
Multi-Practice Operations Manager
Smile Brands Inc.
08.2018 - 03.2024
Practice Manager
Office of Dr. Richard Gaw, DDS
03.2014 - 11.2017
Office Manager
Harpeth Dental
01.2002 - 01.2004
Business Office Assistant
Heartland Dental
01.1999 - 01.2002