Charani Grandhi

• Participated in change management activities to ensure seamless transitions during system updates or modifications.
• v Expertise in utilizing continuous integration systems like Azure DevOps, Git, and Azure Kubernetes Services (AKS), while executing Azure migration activities for IaaS, PaaS, and CaaS, ensuring seamless transitions to cloud-based solutions
• Facilitated smooth migrations to cloud-based solutions by analyzing current systems, creating migration plans, and overseeing data transfer processes.
• Maintained up-to-date knowledge of industry trends and emerging technologies to inform strategic decision-making within the organization.
• Enhanced team collaboration by developing and maintaining comprehensive documentation for IT procedures and policies.
• Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
• Assisted in budget planning activities by tracking expenses related to hardware procurement, software licensing, vendor services contracts.
• Increased customer satisfaction by providing timely and accurate support to end-users in troubleshooting technical problems.
• Improved system performance through proactive identification and resolution of technical issues.
• Supported application upgrades by thoroughly testing new features, identifying bugs, and collaborating with developers for timely resolutions.
• Ensured business continuity with the development and execution of comprehensive disaster recovery plans.
• Optimized IT operations by implementing effective monitoring and incident management processes.
• Streamlined workflows with the introduction of automation tools and scripts for routine tasks.
• v Capabilities in diverse System Administration activities, such as patching, software installation for Windows and AKS environments, and effective user management with Active Directory (AD) and DNS
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Led End to End Build for 5 major applications
• Worked on Prometheus,Grafana, Kibana and Appdynamics monitoring.
• Successfully created robust CI/CD pipelines to automate release and deployment processes; enhanced team collaboration and streamlined software delivery
• Worked for Architecture Review for existing environments.
• Skilled in technical product management including scheduling with clients for iterative product development and delivery, balancing work distribution to meet product deliverables & delivery timelines
• An effective leader with honed interpersonal, problem-solving, team building, analytical and communication skills; capability to think out-of-the-box and contribute ideas towards business excellence

• Created documents detailing standard operating procedures.
• Prepared presentations outlining project goals, timelines, budgets.
• Provided technical support and guidance to junior specialists.
• Maintained documentation related to projects such as change requests or bug fixes.
• Developed training materials for new staff members regarding relevant topics.
• Provided training sessions for junior members of staff on how best utilize their skillset when working with SQL Server databases.
• Assisted in developing processes for monitoring server performance metrics such as CPU utilization levels, disk I and O rates, memory consumption levels .
• Identified opportunities for improvement in the onboarding process.
• Monitored database performance and troubleshooted issues related to slow running queries or deadlocks.
• Performed backup and recovery of databases on a regular basis.
• Managed database backups and disaster recovery plans to ensure data preservation.

• To assist customers with Azure Ibiza and Classic Portal related issues

• Troubleshooting Azure Storage and VM performance (CPU, Memory, Network) issues

• Log Bugs regarding Portal and Storage related issues

• Assist and troubleshoot VM deployment failures

• Troubleshooting VM resize Issues

• Assist customers with Azure and GitHub templates

• Troubleshoot Resource group migration issues

• ASM to ARM migrations

• On premise to Cloud Migrations

• Good hands on Resource migration across subscriptions

• Expert in Specialized and Generalized VM deployments

• Hands-on experience in VM deployments using portal and PowerShell

• Advising users on Azure Storage management  Expertized in converting unmanaged to Managed VMs  Coordinating with Azure Internal teams.

• Troubleshooting Data disk connectivity issues

• Assisting users with Storage spaces configuration at Azure Guest OS level.

• Troubleshooting & configuring Static IPS for VIP and DIP

• Providing assistance on VM Metrics in Portal

• Expert in diagnosing VM agents and Extensions related issues.

• Hands-on experience on troubleshooting Azure File share issues

• Assisting customers with Data migration Across Storage Accounts and also from on premise – Azure

• Have complete knowledge on ASM and ARM resources and aware of limitations.

• Hands on experience on Adding Multiple NICS to Azure Virtual Machine

• Knowledge on Azure file Sync.

• Sharing Knowledge based on articles to the team

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Supported business continuity efforts through the creation of backup policies and procedures using Backup and Replication software.
• Optimized network performance within virtualized environments through proper configuration of distributed switches, VLANs, routing protocols, and firewall rulesets.
• Upgraded and maintained VMware vSphere environments, ensuring minimal disruption to ongoing operations during scheduled maintenance windows.
• Contributed to cost-saving initiatives through effective resource utilization analysis and optimization recommendations based on historical data.
• Maintained secure environments with regular security patching and vulnerability assessments in compliance with industry standards.
• Provided timely support to end-users by diagnosing and resolving complex technical issues related to the virtual infrastructure environment.
• Reduced downtime through proactive monitoring and resolution of issues in VMware vSphere environments.
• Used metrics to monitor application and infrastructure performance.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
• Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.