Charanraj Narsu

Enthusiastic Business consultant and dedicated employee with integrity, strong work ethics and great leadership skills. Over 14 years of experience in building revenues, improving process and driving business growth in Cards and Payments Industries. Worked with European, Middle-east and Asian Banks and gained a good experience in product consulting and meeting the business expectations.

• Received Bronze Oviation on 2nd quarter in 2011 for continuous improvement and also increasing in customer satisfaction by reducing TAT in RBS.
• Received "Best Work place Workout Award" for the month of March 2012 in RBS.
• Received four Monthly quality award in year 2013 in BU in RBS.
• Received good feedback from the Client for performing the role of Onsite testing and coordination.
• Received second place for the best Innovative Idea in Expleo Innovation Jam event.
• Received Star performer award in Aug 2021 in Expleo.

Father's Name: Sudhakar Narsu

Date of Birth: 03-Mar-1987

Marital Status: Married

Sex: Male

Nationality: Indian

Hobbies: Travelling, Movies & Entertaining kids

SAFe 6.0

ISTQB

Assignment #1: 

Project Name: Implementation of PEGA - Smart Dispute application for Debit Card

Client: Truist Bank - USA

Application & Tools: PEGA - Smart Dispute , Rally, 

Role: Business Consultant 

Work Location: Chennai, India Duration: Mar 2024 to Till date. 

Project Description:  Implementation of PEGA - Smart Dispute for Debit Card process by replacing the existing legacy Dispute application.

Assignment #2: 

Project Name: Enhancement of corporate banking portal 

Client: Standard Chartered Bank(SCB) - GBS. 

Application & Tools: Straight to Bank - NextGen(S2B NG)(In-house Corporate Bank portal) , Jira, Confluence, SQL. 

Role: Business Consultant 

Work Location: Chennai, India 

Duration: Jun 2022 to Nov 2023. 

Project Description: Enhancement of corporate banking portal based on the regulatory requirements. Key projects handled - Project Keystone - Back-Office Migration, Virtual Account 2.0 - Enhancement, Malaysia RPP - Consent  Maintenance release, Indonesia BI-Fast - eMandate and Real-Time DDI. 

Assignment #3: 

Project Name: Digital center for operational enhancements (DCOE) 

Client: American Express Middle East(AEME) 

Application & Tools: Power Card (HPS), Business Automated Workflow(BAW - IBM), JIRA, MS-Visio, SQL. 

Role: Product Owner 

Work Location: Manama, Bahrain & Chennai, India 

Duration: Aug 2018 to Jun 2022 

Project Description: To understand the business process performed in various departments like Finance, Risk, Operations, etc. and to identify the process that can be digitalized and automated which inturn reduces the time and operational cost and also increases the customer satisfaction towards the products and services. 

Project #1: UAE Central Bank reporting:- Central Bank of UAE (CBUAE) mandated all the Bank and financial institutions to submit the reports on daily basis as per the reporting requirement. Requirement is to automate the reporting requirement and the same saves the time for business team. 

Project #2: Digital Merchant Onboarding(DMO):- To digitalize the merchant onboarding journey right from the application filling process, business verification, onboarding application into card management system & E-Filing the supporting documents. 

Project #3: Corporate payment allocation:-  To develop a business process with adequate controls in the system and to make sure that the payments received from the corporate customer are processed to the corporate cards within the SLA. 

Project #4: Direct Credit System:- To generate automated request for payment files as per the partner Banks specification in the Middle East Region as a settlement to the merchant.  

Assignment #4: 

Project name: IBACS (International Bank Automated Charges System) 

Client: sIT solutions(ERSTE Bank Group) 

Tools Used: JIRA, PAYSIC(Inhouse), IBACS(Inhouse), JIRA, Confluence 

Role: Business Analyst Work Location: Vienna, Austria & Chennai, India 

Duration: April 2017 to July 2018 

Project Description: ERSTE Bank Group in Austria proposed to change their legacy main frame system which takes care of Transaction charge configuration for Cross border Payments into a UI based charges configuration system with new feature to derive accurate charges & reports to the corporate Banks & FI's 

Assignment #5: 

Project Name: Implementation of OPF 

Client: Alrajhi Bank - Saudi Arabia 

Application & Tools: FIS OPF, JIRA, HP Quality Centre 

Role: Business Analyst & Onsite Coordin

ator Work Location: Riyadh, Saudi Arabia Duration: Aug 2015 to April 2017 

Project Description: One of the leading Banking groups in Kingdom of Saudi Arabia proposed to migrate their legacy main frame system to modern payment hub(FIS - OPF).

Implementation of FIS - Open Payment Framework by replacing the existing legacy main frame system.