Charity Parker
Memphis
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
Access staffing Flex
Memphis
11.2014 - 05.2019
- Conducted thorough testing of software applications for quality assurance.
- Created detailed test plans to outline testing strategies and objectives.
- Utilized automated testing tools to improve efficiency in testing processes.
- Collaborated with development teams to identify and resolve defects.
- Documented test cases and results for future reference and compliance.
- Examined product specifications to ensure clarity and completeness before testing. to ensure comprehensive test coverage.
- Performed functional, system integration, regression, user acceptance testing.
- Mentored junior QA staff on best practices and testing methodologies.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Prepared and analyzed internal and external quality reports for management staff review.
- Used quality monitoring system to compile and track individual and team performance.
Assistant manager
Simply fashion
Memphis
12.2004 - 07.2009
- Coordinated inventory management and restocking procedures for the store.
- Managed daily sales reports and monitored cash handling processes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Developed merchandising displays to enhance product visibility and appeal.
- Supported team in executing promotional events and marketing initiatives.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with health and safety regulations throughout the store.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Crawfordfords High School
Crawfordsville, ARSome College (No Degree) - Criminology
Southwest Community College
Memphis, TNSkills
- Manual testing
- Test automation
- Quality processes
Timeline
Quality Assurance Analyst
Access staffing Flex
11.2014 - 05.2019
Assistant manager
Simply fashion
12.2004 - 07.2009
Crawfordfords High School
Some College (No Degree) - Criminology
Southwest Community College