Charity Stone
Memphis
Summary
Dedicated and compassionate Registered Nurse with experience in delivering direct patient care in a critical care environment, recognized for strong patient advocacy and effective communication skills. Proven ability to solve complex problems and enhance patient outcomes through diligent monitoring and interdisciplinary collaboration. Committed to delivering high-quality care in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Register Nurse, Transplant ICU, VAD Stepdown
Baptist Memorial Hospital
Memphis
01.2025 - Current
- Administer medications and treatments as prescribed by healthcare providers.
- Collaborates with interdisciplinary teams to coordinate patient care effectively.
- Monitor patient vital signs and report changes to medical staff.
- Assist in patient admissions, discharges, and transfers within the facility.
- Maintain accurate patient records and documentation in electronic systems.
- Provide emotional support to patients and families during difficult times.
- Ensure compliance with safety protocols and infection control procedures daily.
- Maintain a safe environment for both staff and patients through adherence to safety protocols.
- Deliver compassionate care to increase comfort and psychological, social and spiritual well-being.
- Provide nursing care for patients with various medical diagnoses and treatments.
- Responds quickly and effectively in emergency situations utilizing advanced lifesaving skills when needed.
- Collaborate with other healthcare professionals to develop individualized plans of care for each patient.
- Advocate for patients by supporting and respecting basic rights, values, and beliefs.
- Monitor and manage various treatment and care interventions.
- Assess patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Evaluate patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Educate patients and families on care plans and health management strategies.
Customer Service Manager
Kroger
Memphis
11.2012 - 05.2024
- Managed daily operations of customer service team, ensuring consistent and high-quality service delivery.
- Resolved escalated customer issues to ensure satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented customer service policies for consistent support.
- Trained and mentored staff to enhance customer interaction skills, resulting in improved customer satisfaction.
- Coordinated schedules and staffing to maintain optimal service levels during peak times.
- Monitored performance metrics to identify areas for improvement.
- Collaborated with management on strategic initiatives for enhanced customer experience.
- Fostered a positive work environment to motivate team members effectively.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Bachelor of Science - Nursing
Baptist Health Science University
Memphis, TN12-2024
Skills
- Medication administration
- Patient care assessment and monitoring
- Vital signs monitoring
- Advanced life support
- Electronic health records
- Critical thinking
- Interdisciplinary collaboration
- Problem solving
- Effective communication
- Patient and family advocacy
Certification
- Registered Nurse
- BLS & ACLS certified
- Training and experience with cardiac mechanical circulatory support devices (LVAD, Impella, IABP, RVAD) Continuous Renal Replacement Therapy (CRRT)
Timeline
Register Nurse, Transplant ICU, VAD Stepdown
Baptist Memorial Hospital
01.2025 - Current
Customer Service Manager
Kroger
11.2012 - 05.2024
Bachelor of Science - Nursing
Baptist Health Science University