Charles-Alexandre CARTRON
Cordova
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
ADVISOR
Tesla
02.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Data Analyst Consultant
Self Employed Services
07.2021 - Current
- Collected, tracked and reviewed data to evaluate business and market trends.
- Identified and analyzed business strategies to increase company longevity.
- Enforced security measures to maintain data integrity.
- Conducted data analysis to prepare forecasts and identify trends.
- Designed and implemented security measures to protect data.
Customer Service Associate
Lowes Home Improvment
12.2021 - 02.2024
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Consulted with customers regarding needs and addressed concerns.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Media Storage Associate
IKEA Group
06.2021 - 03.2022
- Managed and maintained media budgets.
- Pitched services to potential clients and contacted clients to discuss projects.
- Established ongoing production calendar covering all projects and initiatives.
- Evaluated media efforts results and prepared measures of success.
- Translated conceptual strategies into concrete tasks and delegated assignments to appropriate members of sales team.
- Monitored campaign performance and developed initiatives to improve reach and engagement.
- Analyzed consumer data to establish optimal media outlet variation and resource allocation for promotional strategies.
Assistant Manager
MEMPHIS FLOORING COMPANY
06.2018 - 05.2021
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Delegated work to staff, setting priorities and goals.
- Automated office operations, managed client correspondence and tracked records.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Education
Bachelor of Science - BUSINESS ECO
UNIVERSITY oF BORDEAUX
BORDEAUX06.1991
Skills
- Safety Regulations
- Customer Data Confidentiality
- Microsoft Exchange
- Promoting Brand and Company Identity
- MS Office
- LiveChat Messaging
- Software Troubleshooting
- Relationship Building
- Administrative and Office Support
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Account Management
- Computer Skills
- Teamwork and Collaboration
- Time Management
- Data Entry
- Calm and Professional Under Pressure
- Microsoft Office
- Customer Support
- Sales and Upselling
- Salesforce CRM
- Responding to Difficult Customers
- Patient and Empathetic
- Document and Records Management
- Customer Service
- Excellent Attention to Detail
- Proactive Self-Starter
- Database Management
- Inventory Management
- Microsoft Office Suite
- Problem Resolution
- Trilingual french, spanish and English
- Verbal Communication
- Merchandise Orders and Exchanges
- Product Recommendations
Languages
English
Full Professional
Spanish
Full Professional
French
Native/ Bilingual
Accomplishments
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Education and Training
other
Timeline
ADVISOR
Tesla
02.2024 - Current
Customer Service Associate
Lowes Home Improvment
12.2021 - 02.2024
Data Analyst Consultant
Self Employed Services
07.2021 - Current
Media Storage Associate
IKEA Group
06.2021 - 03.2022
Assistant Manager
MEMPHIS FLOORING COMPANY
06.2018 - 05.2021
Bachelor of Science - BUSINESS ECO
UNIVERSITY oF BORDEAUX
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