Lucas Bledsoe
Nashville
Summary
Communications graduate with extensive experience in high-volume hospitality environments. Proven ability to engage diverse audiences, represent brand standards, and deliver clear, persuasive messaging under pressure. Background in public relations, mass communications, and visual storytelling, paired with real-world customer engagement, and problem-solving. Seeking to transition into a communications, marketing, PR, or client-facing professional role.
Overview
14
14
years of professional experience
Work History
Server/Quality Control
J Alexander's
Nashville
10.2024 - Current
- Applies public relations principles to manage guest concerns, while protecting brand reputation
- Identifies and corrects quality issues, reducing guest complaints by 15% to 30%.
- Supports quality control by following SOPs and sanitation standards.
- Reports quality issues to management for corrective action.
Bartender
Bricktops
Nashville
10.2021 - 06.2024
- Utilized storytelling and product knowledge to influence purchasing decisions, increasing sales by 15% to 25%.
- Collected informal customer feedback and preferences to tailor messaging and improve the guest experience.
- Conducted weekly and monthly bar inventory counts with 98–99% accuracy.
Customer Service Representative
Dillard's
Knoxville
02.2012 - 05.2015
- Responded to customer inquiries via phone and in person, maintaining brand voice, and professionalism.
- Documented customer interactions and resolutions, ensuring accuracy and follow-through.
- Assisted with product education and promotions to support sales initiatives.
- Processed over 100 orders, returns, or account updates weekly with high accuracy.
Education
Bachelor of Science - Communications
University of Tennessee At Chattanooga
Chattanooga, TN12-2020
Skills
- Public and Interpersonal communication
- Brand representation and messaging
- Audience engagement
- Conflict resolution and de-escalation
- Visual storytelling (photojournalism)
Timeline
Server/Quality Control
J Alexander's
10.2024 - Current
Bartender
Bricktops
10.2021 - 06.2024
Customer Service Representative
Dillard's
02.2012 - 05.2015
Bachelor of Science - Communications
University of Tennessee At Chattanooga