Charles Dillehay
PORTLAND
Summary
Dynamic and highly motivated professional with extensive experience in fast-paced environments, including TGI Fridays. Proven track record in enhancing kitchen efficiency and maintaining high cleanliness standards. Skilled in time management and attention to detail, consistently achieving operational excellence while mentoring team members and optimizing processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Line Cook
TGI Fridays
02.2022 - 07.2024
- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Operated kitchen equipment safely and efficiently, maintaining compliance with health regulations.
- Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.
- Mentored junior cooks, providing guidance on cooking techniques and best practices.
Assistant Store Manager
Twice Daily
01.2019 - 05.2021
- Supervised daily operations to ensure efficient store performance and optimal customer experience.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Implemented inventory management processes to enhance stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends and recommend strategies for improved product placement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Dishwasher
109 Family Restaurant
01.2016 - 09.2018
- Operated dishwashing equipment to ensure cleanliness and sanitation standards.
- Sorted and stacked dishes, utensils, and cookware efficiently for quick access.
- Assisted kitchen staff in maintaining a clean workspace during peak hours.
- Disposed of waste according to health regulations and environmental guidelines.
- Maintained inventory of cleaning supplies to support daily operations.
- Collaborated with team members to streamline dishwashing processes and reduce delays.
- Learned proper safety protocols for handling chemicals and equipment usage.
- Demonstrated adaptability by quickly responding to changing kitchen demands during service periods.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Increased machine efficiency by scraping and pre-washing dishes.
- Monitored dishwashing machines for proper functioning.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Washed dishes and assisted in bussing tables.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
- Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
- Supported kitchen staff by preparing work areas before rush hours, streamlining cooking and serving process.
- Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
- Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
- Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
- Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
- Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
- Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
- Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
- Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
- Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
- Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
- Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
- Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Enhanced equipment longevity, performing routine checks and maintenance on dishwasher to ensure optimal performance.
- Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Inspected dishwashing equipment and reported issues to supervisor.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Operated dishwashing machinery to ensure cleanliness and sanitation of restaurant equipment.
- Maintained organized dish area, promoting efficiency in workflow during peak hours.
Prep Line Cook
109 Family Restaurant
01.2016 - 04.2018
- Prepared ingredients efficiently for daily menu items, ensuring freshness and quality.
- Maintained cleanliness and organization of prep area, adhering to food safety standards.
- Assisted in inventory management, monitoring stock levels and minimizing waste.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
Cashier Team Lead
Toys"R"Us
01.2014 - 04.2017
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on systems and customer service protocols.
- Implemented process improvements to enhance transaction efficiency and reduce errors.
- Collaborated with management to develop schedules that optimized team performance.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Monitored cash register activities, conducting audits to maintain financial integrity.
Cashier
Foodlion Grocery Store
06.2000 - 12.2001
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payments.
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
- Trained new cashiers on operational procedures, fostering team development and service consistency.
Education
GED -
Hunters Lane
Goodlettsville, TN05-2001
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
Accomplishments
- Achieved through effectively helping with .
- Achieved by completing with accuracy and efficiency.
- Achieved by introducing for tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of in the development of .
Certification
- ServSafe
Languages
English
Full Professional
Timeline
Line Cook
TGI Fridays
02.2022 - 07.2024
Assistant Store Manager
Twice Daily
01.2019 - 05.2021
Dishwasher
109 Family Restaurant
01.2016 - 09.2018
Prep Line Cook
109 Family Restaurant
01.2016 - 04.2018
Cashier Team Lead
Toys"R"Us
01.2014 - 04.2017
Cashier
Foodlion Grocery Store
06.2000 - 12.2001
GED -
Hunters Lane