Open To Work
Charles Dougherty
Hendersonville
Work Preference
Summary
Results-driven Hospitality Leader with 20 years of experience in restaurant and hotel management. Developed structured operations, coached teams in real time, and enhanced service delivery to maximize revenue and elevate guest experiences. Committed to fostering strong teams and driving operational excellence.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Food & Beverage Manager
Omni Nashville Hotel
05.2025 - 04.2026
- Oversaw approximately $300,000 in monthly revenue while consistently meeting forecast.
- Improved guest satisfaction from 8.79 to 9.02 through floor leadership and coaching.
- Reduced labor below forecast without sacrificing guest service.
- Managed Kitchen Notes, In-Room Dining, and supported barlines and pool bar operations to enhance overall guest experience.
- Developed systems for IRD and guest amenities, boosting communication and accountability among team members.
- Collaborated with Sales on VIP amenities, private dining, meetings, and group events, driving increased guest engagement and satisfaction.
- Led a 21-member front-of-house team.
Event Center Manager
TN Grasslands Country Club
03.2024 - 02.2025
- Coordinated and executed weddings, corporate meetings, golf events, and private functions to ensure seamless experiences.
- Managed room setup and timelines to enhance guest experience and satisfaction.
- Led on-call banquet team of 12 servers, ensuring high-quality service during events.
Independent Contractor
Uber & Lyft
12.2022 - 03.2024
- Provided personalized customer service as an independent contractor, enhancing client satisfaction.
- Earned high customer ratings through consistent delivery of quality service.
Restaurant Manager (Promoted from Server & Bartender)
Landry's Rainforest Cafe
09.2003 - 12.2022
- Led front-of-house operations for a restaurant generating approximately $6 million annually.
- Directed high-volume service, consistently achieving $50,000+ in sales on peak days.
- Managed labor, scheduling, inventory, bar operations, safety, and daily execution.
- Supervised teams of up to 50 employees, including 3 Managers in Training.
- Advanced from server to bartender to restaurant manager, demonstrating versatility and growth.
Education
Business Coursework -
Middle Tennessee State University
Business Coursework -
Austin Peay State University
High School Diploma -
Smyrna High School
Skills
- Food and beverage operations
- Revenue management
- Cost control
- Inventory control
- Event management
- Event planning
- Beverage operations
- Food safety standards
- Operational efficiency
- Team leadership
- Staff training
- Performance coaching
- Client engagement
- Dispute resolution
Professional Highlights
- Improved guest satisfaction from 8.79 to 9.02 while reducing labor below forecast.
- Oversaw approximately $300,000 in monthly food and beverage revenue.
- Managed teams of up to 50 employees and developed 3 Managers in Training.
- Led restaurant, In-Room Dining, bar, and private event operations.
- Progressed from Server to Bartender to Restaurant Manager during a 17-year career.
Certification
- TABC certified
- ServSafe certified
Timeline
Food & Beverage Manager
Omni Nashville Hotel
05.2025 - 04.2026
Event Center Manager
TN Grasslands Country Club
03.2024 - 02.2025
Independent Contractor
Uber & Lyft
12.2022 - 03.2024
Restaurant Manager (Promoted from Server & Bartender)
Landry's Rainforest Cafe
09.2003 - 12.2022
Business Coursework -
Middle Tennessee State University
Business Coursework -
Austin Peay State University
High School Diploma -
Smyrna High School