Charles E. Archey
Harrison
Summary
Strategic operations leader with over 10 years of experience spanning over all aspects of the trucking industry. Focused on successful team building, cost cutting, customer relations, and overall business improvements.
Overview
13
13
years of professional experience
Work History
Operations Manager
LRT Solutions, Inc.
07.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Acquiring new business brining on new customers managing the relationship and future growth.
- Identified and resolved problems on all sides of the business.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations growing revenue from the $0 to on pace for $30 million in revenue.
Carrier Sales Manager
US Xpress
12.2019 - 05.2023
- Remote Management- Setting achievable goals, having 1 on 1 video chats as well as team video chats for training, coaching and overall team mural
- Since January 2021, managing 18-24 carrier sales reps who sell/negotiate $715 million in revenue with over $108 million in margin year to date
- Problem Solving- Proactively evaluating situations and providing solutions that benefit customers as well as US Xpress
- Training- Training employees within the department on negotiation, time management, and employees outside the department to grasp a better understanding of the day-to-day work
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Capacity buyer III
US Xpress
11.2017 - 12.2019
- Pricing & Negotiation- Understanding market conditions to aggressively negotiate rates to maximize profit margin
- Customer Service- Develop relationships with customers/carriers in order to provide constant quality service for customers
- Team Building- Being a leader on the floor, helping others to grow within the job and overall become a better broker
- Awards- 2018 Helping Hands Award: Always willing to help when needed, 2018 Rising Star Award, 2018 Rookie of the year and 2019 Excel Level 2 completion certificate
xra triage agent
US Xpress
04.2015 - 11.2017
- Scheduling – Daily maintenance scheduling with driver over the road
- Triage- Walking problem resolution drivers through mechanical issues over the road
- Management – listening to driver’s questions and handling work disputes between drivers
Manager
Sticky Fingers BBQ
07.2012 - 04.2015
- Managed cooks and servers in stressful restaurant environment
- Training - Trained new employees
- Scheduling - Created work schedules for employees
- Management – Solved problems that arose from employees and negotiated positive outcomes from customer-based complaints
Education
ASSOCIATES OF APPLIED SCIENCE EARNED -
CHATTANOOGA
2016
Skills
- Supply Chain Management
- Relationship Development
- Business Process Improvement
- Strategy Development
- Operational Growth
Timeline
Operations Manager
LRT Solutions, Inc.
07.2023 - Current
Carrier Sales Manager
US Xpress
12.2019 - 05.2023
Capacity buyer III
US Xpress
11.2017 - 12.2019
xra triage agent
US Xpress
04.2015 - 11.2017
Manager
Sticky Fingers BBQ
07.2012 - 04.2015
ASSOCIATES OF APPLIED SCIENCE EARNED -
CHATTANOOGA
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