Charles Harris
Antioch
Summary
Talented management professional with natural talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, oversees operations and improves policies to maximize efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to full potential. Enterprising District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
20
20
years of professional experience
Work History
District Manager
Family Dollar
05.2022 - Current
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Supervised 13 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
District Merchandising Manager
Tractor Supply
11.2020 - 10.2021
- Increased sales performance by developing and implementing effective merchandising strategies for the district.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess inventory through efficient forecasting and planning.
- Improved store layouts and visual presentations with creative merchandising techniques, resulting in enhanced customer experiences.
- Developed strong relationships with store managers to foster collaboration and improve overall store performance.
- Coordinated promotional events across the district to drive sales growth and increase product visibility.
- Implemented employee training programs, enhancing staff knowledge of merchandising standards and best practices.
- Conducted regular store visits to assess compliance with merchandising guidelines and provide feedback to store management teams.
District Manager
Dollar General
07.2016 - 11.2020
- Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps
- Backed up employees with strong support from leadership team paired with strong training programs
- Followed company standards and objectives when resolving operational problems and implementing corrective actions
- Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies
- Oversaw and motivated staff of 200+to build successful district team
- Prepared and administered district budget and maintained zero overage target with strong expense control and resource utilization strategies
- Communicated policy updates to department, answered questions and enforced compliance
- Analyzed productivity reports, assisting in managing performance
- Managed allocation of staff resources through close monitoring and projected future staff needs.
Store Manager
Family Dollar
12.2010 - 07.2016
- Evaluated store associates regularly to spot and develop new leadership talent
- Coordinated sales plans to effectively bring in $1.2 million in weekly
- Monitored team safety and protected employees from harm with strict requirements
- CH
- April 2008 over equipment use, chemicals handling, and other areas of concern
- Built partnerships with area businesses to raise brand awareness and increase referrals
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Team Leader
Target
05.2007 - 11.2011
- Prevented or resolved conflict before escalation to build stronger team
- Created positive team culture, nurturing creativity in problem-solving and plan building
- Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines
- Monitored, tracked, and evaluated associate performance based upon pre-determined KPIs
- Utilized rewards system and reinforcing strategies, including gamification and empowerment, to encourage performance growth
- Resolved customer issues to restore confidence and meet contract terms
- Collaborated with team to encourage open sharing of ideas and solutions
- Coached 200+-member team to develop skills and overcome weaknesses to reach goals.
Kitchen Manager
McAllister's Deli
05.2004 - 11.2009
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Managed team of 15 crew members.
Education
High School Diploma -
Urban League Academy
Minneapolis, Mn01.2007
Skills
- District growth management Operational oversight
- Tactical business planning Build successful teams
- Hiring and training Performance reviewing
- Oversee operations Develop employee knowledge
- Plan projects
- Operations Improvement
- Strategic Planning
- Conflict Management
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Organizational Analysis
- Budget Management
- Team Leadership
- Recruiting and Hiring
- Customer Service
- Sales Reporting
Timeline
District Manager
Family Dollar
05.2022 - Current
District Merchandising Manager
Tractor Supply
11.2020 - 10.2021
District Manager
Dollar General
07.2016 - 11.2020
Store Manager
Family Dollar
12.2010 - 07.2016
Team Leader
Target
05.2007 - 11.2011
Kitchen Manager
McAllister's Deli
05.2004 - 11.2009
High School Diploma -
Urban League Academy
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