Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Huff

Smyrna,Tn

Summary

Dynamic and reliable Courier with a proven track record at FedEx Express, excelling in time-sensitive deliveries and customer service. Skilled in GPS navigation and route planning, I consistently achieved on-time delivery rates while fostering strong client relationships. My attention to detail and problem-solving abilities enhance operational efficiency and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Courier/Swing Driver

FedEx Express
  • Processed payments and handled cash transactions to secure proper compensation.
  • Operated delivery vehicles safely and efficiently within designated routes.
  • Maintained accurate delivery records and documentation for accountability.
  • Collaborated with team members to optimize route planning and reduce delays.

Courier/Swing Driver

FedEx Express
02.2025 - Current
  • Coordinated timely pickup and delivery of packages across designated routes.
  • Ensured compliance with safety regulations and operational procedures during deliveries.
  • Utilized handheld devices for tracking shipments and managing delivery schedules.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Optimized routing strategies to improve efficiency and reduce transit times.
  • Trained new couriers on company protocols and best practices for effective service delivery.
  • Monitored vehicle maintenance needs to minimize downtime and ensure reliability.
  • Collaborated with team members to enhance operational workflows and service quality.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Improved company reputation with consistent, reliable deliveries.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Followed safety procedures and regulations to protect packages and vehicles.

Courier

FedEx Express
09.2022 - 02.2025
  • Delivered packages promptly while adhering to safety regulations and company policies.
  • Navigated routes efficiently, utilizing GPS systems to optimize delivery times.
  • Maintained accurate logs of deliveries and pickups for record-keeping and reporting.
  • Communicated effectively with customers regarding delivery status and any potential delays.
  • Assisted in loading and unloading packages, ensuring proper handling to prevent damage.
  • Collaborated with team members to improve delivery processes and enhance service quality.
  • Adapting to changing schedules and priorities while managing multiple deliveries simultaneously.
  • Ensured vehicle maintenance by performing routine inspections before shifts to guarantee reliability.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Enhanced operational efficiency by suggesting improvements to delivery processes.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Delivered packages to customer doorsteps and business offices.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Communicated with dispatch and customers for accurate delivery information.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Properly documented all specimens received using [Software].
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Improved company reputation with consistent, reliable deliveries.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Followed safety procedures and regulations to protect packages and vehicles.

Courier/Swing Driver

FedEx Express
01.2021 - 09.2022
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Tracked delivery status and updated customers for expected delivery time.
  • Escalated issues to supervisor for immediate remediation.
  • Managed time effectively to meet tight delivery schedules.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Assisted in training new drivers on company protocols and safety procedures.
  • Implemented best practices for vehicle maintenance, enhancing operational reliability.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Coordinated timely pickup and delivery of packages across designated routes.
  • Ensured compliance with safety regulations and operational procedures during deliveries.
  • Utilized handheld devices for tracking shipments and managing delivery schedules.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Optimized routing strategies to improve efficiency and reduce transit times.
  • Trained new couriers on company protocols and best practices for effective service delivery.
  • Monitored vehicle maintenance needs to minimize downtime and ensure reliability.
  • Collaborated with team members to enhance operational workflows and service quality.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Enhanced operational efficiency by suggesting improvements to delivery processes.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Communicated with dispatch and customers for accurate delivery information.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Properly documented all specimens received using [Software].
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Courier/Swing Driver

FedEx Express
08.2008 - 01.2021
  • Resolved customer inquiries and concerns with professionalism and efficiency.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Reduced delivery times with careful planning and route optimization.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Operated delivery vehicles safely and efficiently within designated routes.
  • Maintained accurate delivery records and documentation for accountability.
  • Collaborated with team members to optimize route planning and reduce delays.
  • Contacted customers to confirm delivery details and locations.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Improved company reputation with consistent, reliable deliveries.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Tracked delivery status and updated customers for expected delivery time.
  • Escalated issues to supervisor for immediate remediation.
  • Managed time effectively to meet tight delivery schedules.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Assisted in training new drivers on company protocols and safety procedures.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Coordinated timely pickup and delivery of packages across designated routes.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Ensured compliance with safety regulations and operational procedures during deliveries.
  • Utilized handheld devices for tracking shipments and managing delivery schedules.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Optimized routing strategies to improve efficiency and reduce transit times.
  • Trained new couriers on company protocols and best practices for effective service delivery.
  • Monitored vehicle maintenance needs to minimize downtime and ensure reliability.
  • Collaborated with team members to enhance operational workflows and service quality.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Enhanced operational efficiency by suggesting improvements to delivery processes.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Communicated with dispatch and customers for accurate delivery information.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Properly documented all specimens received using [Software].
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Handled receipt, storage, identification and delivery of products for clients.

Courier/Pickup Driver

FedEx Express
09.2005 - 08.2008
  • Operated delivery vehicles safely while adhering to traffic regulations and company policies.
  • Managed route planning to optimize pickup schedules and reduce fuel consumption.
  • Collaborated with team members to address logistical challenges and improve service quality.
  • Conducted routine vehicle inspections to ensure compliance with safety standards and operational readiness.
  • Operated delivery vehicle efficiently to ensure timely pickups and drop-offs.
  • Followed safety protocols and maintained vehicle cleanliness for optimal performance.
  • Communicated effectively with customers to confirm pickup details and address inquiries.
  • Assisted in loading and unloading cargo, ensuring secure transport of goods.
  • Adapted quickly to changing schedules and routes to maximize efficiency.
  • Collaborated with team members to streamline pickup processes and improve service quality.
  • Maintained a clean and organized vehicle to ensure a pleasant experience for clients during pickups.
  • Implemented preventative maintenance plans for the pickup truck, reducing downtime due to mechanical issues.
  • Resolved conflicts among team members promptly and fairly, fostering a positive working environment conducive to productivity.
  • Safely transported fragile or valuable items, demonstrating attention to detail and commitment to client satisfaction.
  • Coordinated closely with dispatchers to optimize scheduling and minimize wait times for customers.
  • Improved customer satisfaction by providing timely and efficient pickup services.
  • Enhanced route efficiency for faster pickups with thorough knowledge of local areas.
  • Reduced fuel consumption through strategic route planning and constant monitoring of driving habits.
  • Assisted customers with loading and unloading items, ensuring proper care of their belongings.
  • Continuously sought opportunities for professional development by attending industry trainings and staying up-to-date on best practices in pickup driving services.
  • Offered assistance with navigation or locating specific destinations as needed by customers during pickups, showcasing excellent interpersonal skills and professionalism.
  • Conducted pre-trip inspections daily, identifying any potential safety hazards or vehicle deficiencies before starting work shifts.
  • Adhered strictly to traffic laws and regulations, maintaining an excellent driving record throughout employment tenure.
  • Increased overall punctuality rates by constantly updating dispatchers on estimated arrival times based on real-time traffic conditions.
  • Streamlined communication between team members using digital tools such as mobile apps or GPS devices for seamless coordination during pickups.
  • Developed strong relationships with regular clients, leading to increased repeat business.
  • Handled challenging situations calmly and professionally, addressing customer concerns effectively.
  • Collaborated effectively with other drivers on shared routes to optimize time management while still prioritizing customer needs during pickups operations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Properly documented all specimens received using [Software].
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Drove safely at all times to avoid accidents and harm.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Escalated issues to supervisor for immediate remediation.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.

Courier/Pickup Driver

FedEx Express
01.2005 - 09.2005
  • Managed route planning to optimize delivery schedules and reduce fuel consumption.
  • Recorded delivery information accurately for tracking purposes and customer updates.
  • Contributed to company growth by actively participating in marketing initiatives aimed at increasing brand awareness and client base expansion.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Collaborated with team members to streamline pickup processes and improve service quality.
  • Adapted quickly to changing schedules and routes to maximize efficiency.
  • Assisted in loading and unloading cargo, ensuring secure transport of goods.
  • Communicated effectively with customers to confirm pickup details and address inquiries.
  • Maintained a clean and organized vehicle to ensure a pleasant experience for clients during pickups.
  • Implemented preventative maintenance plans for the pickup truck, reducing downtime due to mechanical issues.
  • Resolved conflicts among team members promptly and fairly, fostering a positive working environment conducive to productivity.
  • Safely transported fragile or valuable items, demonstrating attention to detail and commitment to client satisfaction.
  • Coordinated closely with dispatchers to optimize scheduling and minimize wait times for customers.
  • Improved customer satisfaction by providing timely and efficient pickup services.
  • Enhanced route efficiency for faster pickups with thorough knowledge of local areas.
  • Reduced fuel consumption through strategic route planning and constant monitoring of driving habits.
  • Assisted customers with loading and unloading items, ensuring proper care of their belongings.
  • Continuously sought opportunities for professional development by attending industry trainings and staying up-to-date on best practices in pickup driving services.
  • Offered assistance with navigation or locating specific destinations as needed by customers during pickups, showcasing excellent interpersonal skills and professionalism.
  • Conducted pre-trip inspections daily, identifying any potential safety hazards or vehicle deficiencies before starting work shifts.
  • Adhered strictly to traffic laws and regulations, maintaining an excellent driving record throughout employment tenure.
  • Increased overall punctuality rates by constantly updating dispatchers on estimated arrival times based on real-time traffic conditions.
  • Streamlined communication between team members using digital tools such as mobile apps or GPS devices for seamless coordination during pickups.
  • Developed strong relationships with regular clients, leading to increased repeat business.
  • Handled challenging situations calmly and professionally, addressing customer concerns effectively.
  • Collaborated effectively with other drivers on shared routes to optimize time management while still prioritizing customer needs during pickups operations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Properly documented all specimens received using [Software].
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Utilized GPS navigation systems to navigate faster routes.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Ensured smooth billing procedures by accurately documenting mileage and expenses, leading to improved efficiency in the payment process.

Team Leader

FedEx Express
01.2003 - 01.2005
  • Led team to achieve operational goals through effective scheduling and resource allocation.
  • Mentored junior staff, fostering a collaborative and productive work environment.
  • Analyzed performance metrics to identify trends and optimize team output.
  • Coordinated projects ensuring adherence to timelines and quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Implemented process improvements that increased efficiency and reduced downtime.
  • Facilitated communication between departments to streamline workflows and resolve issues.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Package Handler

FedEx Express
04.2001 - 01.2003
  • Sorted and organized packages for efficient processing and delivery.
  • Operated material handling equipment to transport goods safely within facility.
  • Collaborated with team members to meet daily shipping targets consistently.
  • Assisted in training new hires on safety protocols and operational procedures.
  • Maintained clean and safe working environment in compliance with safety standards.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Moved furniture and boxes using utility dolly and truck ramp.

Education

High School Diploma -

Briarcrest Christian School
Memphis, TN
05-1999

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Package handling
  • Clean driving record
  • Valid Driver's license
  • Decision-making
  • GPS and route planning
  • Route planning
  • Relationship building and rapport
  • Time sensitive deliveries
  • Heavy lifting
  • Attention to confidentiality
  • Package pickup and delivery
  • Logistics and transportation
  • Package delivery and Pick-up
  • Delivery management
  • Loading and unloading
  • Licensed driver in [state]
  • GPS technology
  • Item tracking
  • GPS navigation
  • Document management
  • Handheld scanning devices
  • Deadline adherence
  • Sorting
  • Smartphone usage
  • Dispatch collaboration
  • Vehicle maintenance
  • Delivery scheduling
  • Team collaboration
  • Multitasking and organization
  • Safety protocols
  • Record keeping
  • Reliability
  • Problem-solving abilities
  • Teamwork
  • Active listening
  • Conflict resolution

Timeline

Courier/Swing Driver

FedEx Express
02.2025 - Current

Courier

FedEx Express
09.2022 - 02.2025

Courier/Swing Driver

FedEx Express
01.2021 - 09.2022

Courier/Swing Driver

FedEx Express
08.2008 - 01.2021

Courier/Pickup Driver

FedEx Express
09.2005 - 08.2008

Courier/Pickup Driver

FedEx Express
01.2005 - 09.2005

Team Leader

FedEx Express
01.2003 - 01.2005

Package Handler

FedEx Express
04.2001 - 01.2003

Courier/Swing Driver

FedEx Express

High School Diploma -

Briarcrest Christian School

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Charles Huff