Charles Jayaraj

Project & Financial Management:

• Expertise in managing large-scale projects from inception to completion with a focus on timely delivery and quality control
• Identify cost-saving opportunities and efficiencies in people processes without compromising on quality and impacts
• Plans and prioritize own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon
• Conduct regular financial analysis to track People function budget performance, identifying trends, variations, and potential risks. Prepare reports for management review and decision-making.
• Improved financial transparency with clear communication of complex information to non-financial stakeholders.
• Experience of SharePoint site maintenance and power BI reporting

Strategic & Planning:

• Collaborate with senior People function leadership to understand business goals and objectives, translating them into people strategies that support organizational growth and development.
• Distils complex concepts and analysis into cogent and persuasive business case presentations, which convincingly influence decision-makers about the need for significant changes to policy or practice
• Reduced operational costs by consolidating resources and streamlining processes across multiple departments.
• Oversight, coordination and monitoring of all People function risks into key risks for escalation to the global People leadership team and SLT (Senior Leadership Team)
• Streamlined reporting processes by developing automated tools for tracking KPIs, reducing time spent on manual tasks significantly.

Risk Management

• Knowledge of and advisory level experience of information security, data protection and GDPR, records management, and information assurance
• Investigated allegations to check validity and recommend actions to minimize risk.
• Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
• Ability to oversee compliance processes, ensuring all regulatory standards are met while minimizing operational risks
• Identify potential risks associated with people strategies and propose mitigation strategies.

Relationship & Stakeholder Management:

• Experience in negotiating contracts, managing vendor relationships, and ensuring service quality from third-party providers
• Experience of creating effective networks of stakeholders with strong reputation and credibility
• Proactively maintains communication with key stakeholders in the business ensuring they are informed of the most significant information risks within their areas and how they can manage them
• Skilled in budgeting, financial analysis, and resource allocation to optimize operational efficiency

Project Leadership:

• Led and supported initiatives to standardize quality and operational processes across multiple support functions, improving consistency and efficiency.

Operational Planning:

• Coordinated with various teams to align operational processes, ensuring seamless execution of day-to-day activities.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Resource & Time Optimization:

• Minimized resource and time losses by quickly addressing employee or production issues and implementing timely solutions.

Business Process Standardization

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Project Leadership:

• Developed long-term relationships with clients by consistently delivering exceptional results in line with their expectations.
• Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
• Managed budgets effectively, ensuring all projects were completed within allocated funds without compromising quality or timelines.
• Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
• Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.

Cross-Cultural Training Delivery:

• Delivered training programs in Manila, Philippines, aligning cross-cultural teams to organizational goals and processes.

Team Leadership:

• Successfully managed and built high-performing teams, focusing on employee development and maximizing output through targeted training and motivation.

Training & Recruitment:

• Recruited and trained 180 new employees between 2015 and 2017, significantly improving workforce efficiency and capability.

Operational Performance Optimization:

• Enhanced operational performance and reduced labor expenses by developing standard practices that streamlined workflows and maximized resources.
• Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
• Streamlined work processes, resulting in increased efficiency and productivity among team members.