Charles Sawyer
Bristol
Summary
Results-driven Service Manager with a proven track record in team leadership and customer experience enhancement. Achieved sales targets through effective training and streamlined operations.
Overview
11
11
years of professional experience
Work History
Service Manager
Eggs Up Grill
Bristol, VA
05.2024 - Current
Achieved sales targets through effective management of a 15-member team. Enhanced overall service quality by streamlining marketing and administrative processes. Improved customer experience by optimizing catering operations and team coordination.
Bartender & Employee Trainer
Chedders Scratch Kitchen
Kingsport, TN
05.2022 - 05.2023
Oversaw bartending operations and trained front-of-house staff on service standards.
Server, Cashier
Burgers R US
Weber City, VA
08.2015 - 03.2021
Education
Associate of Science - Small Business Management
North East State Community College
Blountville, TN05-2027
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
Timeline
Service Manager
Eggs Up Grill
05.2024 - Current
Bartender & Employee Trainer
Chedders Scratch Kitchen
05.2022 - 05.2023
Server, Cashier
Burgers R US
08.2015 - 03.2021
Associate of Science - Small Business Management
North East State Community College