Charley Holden

- Coordinated with producers, engineers, artists, and collaborators to meet creative and technical objectives
- Worked within project timelines to schedule sessions and ensure deliverables are handed off in an organized and on-time manner
- Developed working knowledge of songwriting/master/publishing ownership and became familiar with entering song data to PRO, DSP, etc. databases
- Interacted with many differing personality types over hundreds of shows as a touring musician to achieve smooth days of show

- Led shifts and supported daily operations in high-volume, high-asset environments
- Directed team roles/workflow and ensured service standards were met
- Served as a point of escalation for operational and customer-related issues
- Assisted with training and onboarding of new team members
- Frequently recognized by name in customer reviews for service quality
- Maintained a zero-claims record, demonstrating consistent attention to detail, risk awareness, and accountability

- Managed multiple, constantly changing, priorities simultaneously while maintaining attention to detail and professionalism
- Communicated closely with team members across front-of-house and back-of-house to maintain smooth service flow
- Developed strong customer service and interpersonal skills