Charli Ham

Barista

Starbucks

06.2023 - 07.2024

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.