Charmese Maclin
Cordova
Summary
Detail-oriented Administrative Professional with three years of experience in customer service and office management. Enhanced workflow efficiency through effective communication and time management. Skilled in coordinating schedules, maintaining records, and supporting team collaboration, with a focus on improving office operations and streamlining administrative processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Germantown Plantation
Germantown
08.2024 - 01.2025
- Coordinated scheduling and appointments for staff and visitors.
- Assisted in organizing events and meetings for team collaboration.
- Maintained accurate records and files for administrative tasks.
- Processed invoices and receipts to support accurate financial record-keeping.
- Implemented office procedures to enhance workflow efficiency.
- Collaborated with team members to streamline administrative processes, enhancing overall workflow.
- Managed office supplies and inventory, ensuring seamless daily operations.
Receptionist/Administrative Assistant
National College
Bartlett
05.2019 - 07.2023
- Answered telephone calls and directed inquiries to appropriate personnel
- Assisted individuals with class registration, ensuring accurate enrollment
- Supported office operations by completing diverse administrative tasks
Head Cashier - Supervisor
Sprouts Farmers Markets
Memphis
12.2018 - 05.2019
- Supervised cashiers, ensuring smooth operations and exceptional service during shifts
- Coordinated employee schedules to optimize coverage and meet customer demand
- Assisted customers with inquiries, providing prompt and accurate information to enhance satisfaction
- Counting tills, cashiering
Lead Preschool Teacher/bus driver
DISCOVERY ZONE LEARNING CENTER
Memphis
03.2018 - 04.2018
- Led preschool program and transported children safely in daycare van.
- Oversaw all leadership duties in director's absence, supervising preschool and childcare teachers to maintain program quality.
- Implemented curriculum for all age groups, fostering developmental growth and engagement.
Custodian
Aramark
Memphis
12.2017 - 02.2018
- Cleaned classrooms and hallways, ensuring safe learning environment for students.
- Maintained cleanliness in cafeteria and restrooms, supporting hygiene standards for health and safety.
- Organized and cleaned office areas, fostering a productive work environment for staff.
Phlebotomy Technician/EKG TECH (extern)
CARDIOVASCULAR PHYSICIANS
Memphis
07.2017 - 09.2017
- Transported blood specimens to ensure timely processing and accurate diagnostics
- Process samples
- Logged patient information into medical records for streamlined data management
- Scheduling appointments
- Performed triage for patients requiring EKG assessments to prioritize urgent care needs
- Conducted phone triage to evaluate patient needs
DSP
SRVS
Memphis
07.2016 - 02.2017
- Assisted clients with cleaning to maintain a safe and healthy living environment.
- Prepared nutritious meals for clients in home setting to support their dietary needs.
- Provided physical therapy to enhance clients' mobility and overall well-being.
- Doctor appointments
Cashier/Customer Service
Zaxby's
Memphis
06.2015 - 01.2016
Caregiver/Med Aide
care management solutions
Memphis
03.2013 - 06.2015
- Ensured clients adhered to medication schedules for optimal health
- Prepared nutritious meals tailored to clients' dietary needs
- Maintained clean and safe living spaces for clients' well-being
- Take the client to doctor appointments.
- Completed various errands for clients efficiently
- Provided grooming services for pets
Caregiver/Med Aide
Elect home care
Memphis
12.2010 - 10.2012
- Issued medication reminders to clients
- Prepared nutritious meals to meet dietary needs of clients
- Executed errands to assist with daily living activities for clients
- Provided grooming services for client hygiene
- Take the client to doctor appointments.
- Cleaned living spaces thoroughly to ensure a safe and comfortable environment
Education
Medical Assistant - Associate in Medical Assistant
National College
Bartlett, TN03-2020
Upper Secondary Education - Certified Nursing Assistant
Career Academy
Memphis, TN09-2017
Skills
- Administrative Assistant
- Data entry
- Appointment scheduling
- Documentation review
- Medical receptionist
- Medical Scheduling
- Patient scheduling
- Patient support
- Filing
- Office management
- Data management
- Documentation review
- Record maintenance
- Document control
- Customer service
- Greeting customers
- Phone communication
- Communication skills
- Team collaboration
- Teamwork
- Time Management
- Organizational skills
- Attention to detail
- Prioritization techniques
- Clerical
- Technical Proficiency
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Productivity software
- Excel spreadsheets
- Database entry
- Research
- Billing
- Financial processing
- Payroll and benefits administration
- Recordkeeping and bookkeeping
- Check processing
- Credit checks
- Inventory management
- Office equipment maintenance
- Administrative improvement
- Filing and data archiving
- Life enrichment
- Nursing home experience
- Assisted living
- Senior care
- Bus Driving
- Customer complaint resolution
- Writing skills
- Computer skills
- Computer operation
- Typing
- Staff coordination
- MDS
- Cordova Scheduling
- Documentation and reporting
- Financial reporting
- Office equipment maintenance
- Bookkeeping
- Excel spreadsheets
- Check processing
- Database entry
- Recordkeeping and bookkeeping
- Documentation and reporting
- Payroll and benefits administration
- Credit checks
- Staff coordination
- Patient scheduling
- Financial reporting
- Quickbooks
Certification
- F Endorsement
- Driver's License
- Passenger Endorsement
- CPR Certification
Additional Information
Fully covid vaccinated
Languages
English
Timeline
Administrative Assistant
Germantown Plantation
08.2024 - 01.2025
Receptionist/Administrative Assistant
National College
05.2019 - 07.2023
Head Cashier - Supervisor
Sprouts Farmers Markets
12.2018 - 05.2019
Lead Preschool Teacher/bus driver
DISCOVERY ZONE LEARNING CENTER
03.2018 - 04.2018
Custodian
Aramark
12.2017 - 02.2018
Phlebotomy Technician/EKG TECH (extern)
CARDIOVASCULAR PHYSICIANS
07.2017 - 09.2017
DSP
SRVS
07.2016 - 02.2017
Cashier/Customer Service
Zaxby's
06.2015 - 01.2016
Caregiver/Med Aide
care management solutions
03.2013 - 06.2015
Caregiver/Med Aide
Elect home care
12.2010 - 10.2012
Medical Assistant - Associate in Medical Assistant
National College
Upper Secondary Education - Certified Nursing Assistant
Career Academy