Charris Henderson
Nashville
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Gibson
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Health Care Specialist
Automated Health Systems (TN Care)
03.2014 - 07.2019
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Managed and updated health records of personnel.
- Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
- Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
- Enhanced patient satisfaction through compassionate care and open communication.
- Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.
Education
No Degree - Allied Health
Kaplan Career College
Nashville, TN05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint resolution
- Professional telephone demeanor
- Paperwork processing
- Documentation
- Data collection
Bold Profile
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Profile Strength
- Fantastic
- Core6/6
Location
NASHVILLE, TN
Timeline
Customer Service Representative
Gibson
01.2022 - Current
Health Care Specialist
Automated Health Systems (TN Care)
03.2014 - 07.2019
No Degree - Allied Health
Kaplan Career College
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